Analyst, Hr Services
Malaysia, Malaysia
Job Description
Responsibilities:
Functional Tasks:
1. To perform claims verification day-to-day transaction processing and ensuring delivery quality in terms of accuracy, completeness and timeliness on a daily basis.
- To create and maintain all claims related information
- To process and update claims via ESS and manual claims documents received in the SAP system
- To execute claims posting as per agreed schedule.
- Coordinating with BG HR/BG Finance and CSC Finance on finance posting outputs.
- Liaise with Business Groups for authorization.
- Coordinate with Business Group for final amount to be paid.
3. All transactions should be processed i.e. entered into SAP or rejected according to the established process and procedures.
4. To ensure the accuracy and the completeness of the transaction processed.
5. To attend to CSC communication channels e.g. email and assigned Helpdesk tickets.
6. To monitor and process the request before specified deadline.
7. Perform other duties as and when delegated i.e. back-up function, business process improvement initiatives and ad-hoc projects.
8. Resolve employee and Business Groups queries related to statement of expenses claims status, finance posting report on timely basis.
Service Management and Continuous Improvement:
1. Execute work in accordance with the service management framework by providing timely and accurate customer service.
2. Review backlog and cycle time reports to improve process flow times.
3. Minimise number of transaction escalations by ensuring all transactions are processed within agreed service timelines.
4. Ensure queries from vendor and Business Groups are attended to and resolved in a timely, responsible and proactive manner.
Requirements:
To be successful in this role, it is recommended that you should have the following skills and qualifications:
- A degree in the related job field.
- Those with 1 to 2 years of working exposure or experience in a similar role will have an advantage but not essential.
- Willing to relocate to the job location.
gradmalaysia
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Job Detail
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Job IdJD970827
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationMalaysia, Malaysia
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EducationNot mentioned