Job Description

HRIS Analyst, HR Systems Support

ROLE PURPOSE

HRIS Technology Analyst will provides first-level technical support to HR system users, assists in postimplementation stabilization, supporting the ongoing development and optimization of the newly implemented DOP system. This position is responsible in addressing user's issues, troubleshooting, configuration, access and security setting, data request/upload, supporting system updates, develop reporting and process improvements. This role will be working closely with DTS and vendors to address issues, enhance user experience and ensure smooth HR operation.

PRINCIPAL ACCOUNTABILITIES

Provide first-level technical support for JMI admin and employees on systems related issues Troubleshoot technical or functional system issues and escalate technical issues when needed Liaise with SSO and vendors for complex technical problems and system enhancement Collect feedback from users, identify gaps for area of improvement and recommend enhancement to streamline HR processes Maintain system configurations and system setting as per business needs i.e workflows, approval processes Manage user rights, permissions, and security settings Develop and maintain DOP reports and dashboards Assist in data request/upload and improve the reporting capabilities Assist in system upgrades, patches and testing activities i.e User Acceptance Testing (UAT) Ensure data accuracy and consistency across HR and DOP systems Support HR compliance reporting and audits
QUALIFICATIONS

Academic Qualifications: Degree in Computer Science/IT, Enterprise Management System, Information Systems, Human Resources, or any related field.

Experience: 3-5 years of experience in HRIS system support (Oracle Cloud HCM)

Experience in system implementation, configuration and user support.

Familiarity with HR processes within the financial industry is an advantage.

Experience working with HR or Payroll systems

TECHNICALSKILLS/ KNOWLEDGE

Proficiency in HR reporting and analytics (Oracle OTBI, BI Publisher, FDI (FAW), Excel, etc.).

Knowledge of user account management and role-based access control (Oracle Cloud HCM)

Knowledge of HDL (HCM Data Loader)

Proficiency in writing SQL queries

Basic knowledge in Integration concepts (e.g. OCI, SFTP)

Experience in logging and tracking support tickets (e.g. ServiceNow, JIRA)

Detail-oriented with strong problem-solving and communication skills. Ability to work under pressure in a fast-paced, highly regulated environment
Job Type: Contract
Contract length: 12 months

Pay: Up to RM5,000.00 per month

Benefits:

Health insurance Opportunities for promotion Professional development
Experience:

HRIS system support (Oracle Cloud HCM): 3 years (Required) Human resources: 1 year (Required) Payroll System: 1 year (Required) system implementation, configuration and user support.: 1 year (Required)
Work Location: In person