Job Description

Company: Marsh

Description:

Marsh McLennan Asia Business Services (MMABS) is seeking candidates for the following position at Kuala Lumpur, Q Sentral:

Analyst - Level 1 Data Center Operations

What can you expect?

• Responsible to support organization by leveraging operations management tools such as ServiceNow ITSM, Datadog, BigFix, Alertsite, xMatters, LogicMonitor, Qualys and other misc. tools.
• Interact diverse colleagues and stakeholders from various line of business within MMC
• Champion change management initiatives relevant to the environment supported

What is in it for you?

• Career Development and Training Opportunities
• Participate in regional projects

We will count on you to:

• Provide continuous and consistent management reporting on the status of issues, actions, and resolutions
• Manage severity incident calls and reports to appropriate management and teams
• Provide technical support for all systems and applications hosted in the Global Data Centers
• Review and report on incident trending and top 10 incidents for remediation
• Maintain compliance to avoid risks of system outages or compromised data
• Assist with operational and infrastructure related projects for related shift/team
• Monitor assigned incidents and changes, track compliance with service management SLA\xe2\x80\x99s and provisioning SLA\xe2\x80\x99s
• Monitor ticketing queues for regular up-dates
• Review incidents, changes, and requests for updating and escalation to meet SLA
• Monitor strict compliance in accordance with Tech standards, policies, and procedures
• Provide escalation of severity 1 issues to management timely and appropriately
• Provide on-shift staff with a senior technical escalation resource in data center operations and application support

What you need to have:

• Bachelor\'s degree in computer science or related field
• 5+ years hands on experience in a technical infrastructure operations/data center environment
• Strong leadership abilities and process development and service delivery principles
• Must possess exceptional communication skills both verbal and written
• In-depth knowledge of ticketing systems and monitoring
• Knowledge of backup technologies
• Experience with Change Control Ticketing and Incident Reporting
• Experience with Cyber Operations support and risk analysis

What makes you stand out:

• Exhibits technical and hands-on experience supporting multi-platform network, server cyber operations and application environments
• Willing to work on shit basis:- Sunday to Wednesday or Wednesday to Saturday 6:00AM to 4:00PM MY Time
• Understanding of ITIL and ISO operating guidelines; certification in ITIL preferred
• Demonstrated ability to manage in a large global company and or complex IT environment preferred
• Strong communication skills

(NYSE: MMC) is the world\xe2\x80\x99s leading professional services firm in the areas of risk, strategy, and people. The Company\xe2\x80\x99s 81,000 colleagues advise clients in 130 countries. With annual revenue over $19 billion, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses. advises individual and commercial clients of all sizes on insurance broking and innovative risk management solutions. develops advanced risk, reinsurance and capital strategies that help clients grow profitably and pursue emerging opportunities. delivers advice and technology-driven solutions that help organizations redefine the world of work, reshape retirement and investment outcomes, and unlock health and wellbeing for a changing workforce. serves as a critical strategic, economic and brand advisor to private sector and governmental clients. For more information, visit , follow us on and or subscribe to .

Marsh McLennan