Job Description

• To manage the daily operations of the Fraud Surveillance Unit. Ensure that Fraud Surveillance Unit is operational and updated on current fraud patterns.
• Review system generated alerts to detect fraudulent and unauthorized transactions from various channels established in the surveillance systems, which includes Internal Fraud alerts.
• Ensure that Fraud Surveillance Unit is operational and updated with current fraud patterns.
• Analyse and provide post fraud statistics on fraud data received to detect fraud trends and patterns.
• Analyse fraud reports for fine tuning of parameter rules to improve fraud detection.
• Initiate communication and escalation to relevant parties in accordance with unit\xe2\x80\x99s management process.
• To set required KPI\xe2\x80\x99s and ensure that set KPI\xe2\x80\x99s together with section head and HOD to be achieved by the team.
• Perform required compliance due diligence \xe2\x80\x93 RCSA / CSA, Internal Audit and as required by regulators.
• To develop new and update existing processes and protocols for Fraud Surveillance System as the implementation phases progresses.
• Ensure deliverables of Fraud Surveillance phases or system upgrades are delivered and within set timelines.
• Perform system test and maintenance to enhance system functionality.
• Operationalize the Fraud Surveillance Unit for 24/7 shift work.

• University Degree or equivalent preferred.
• 3 years relevant experience in fraud risk management or fraud/scam incident handling preferred.
• Experience in law enforcement and investigation processes would be an added advantage. Possess good working relationship with law enforcement agencies.
• Have good working knowledge of cyber frauds and social engineering modus operandi will be an advantage.
• Have knowledge of the financial services industry, specifically in consumer and corporate banking.
• Intermediate-level knowledge in Microsoft Word, Excel, Power Point, Project Management, and other necessary applications.
• Presents self in a confident and professional manner.
• Independent, resourceful, and enthusiastic with a high sense of integrity.
• Good interpersonal skills.
• Good analytical skills with ability to work independently with minimum supervision in a fast-paced and under intense pressure.
• Strong team player.
• Highly adaptable in an ever-evolving digital environment.
• Must be able to speak, read, write, and understand the primary languages used in the workplace. Additional language skills are advantageous for this post but not essential.
• Systematic approach with good organization and planning skills.
• Excellent written and communication skills with the ability to communicate at all levels.
• Relevant investigative skills \xe2\x80\x93 interviewing, report writing, evidence gathering, fact finding and analysis, delivering briefings and presenting evidence at internal, civil, criminal, and/or disciplinary proceedings \xe2\x80\x93 would be an added advantage.

OCBC Bank