Job Description

In the current digital landscape where the Bank and our customers are increasingly targeted by cybercriminals, investigators must possess a strong understanding of cybersecurity and digital forensics to effectively address cybercrimes, respond to incidents and ensure compliance with regulatory requirements. An investigator with knowledge of cybersecurity will proactively identify vulnerabilities, suggest changes in digital banking security measures, and effectively respond to cyber threats impacting our customers.

• Investigate allegations of fraud and scams impacting our customers. Proficiently communicate with customers, trace the origins of compromises, gather and analyze digital evidence where possible, and construct compelling cases to support the bank\'s defense against liability for losses.
• Collaborate with relevant stakeholders and Business Units in taking swift remediation actions and implementation of enhanced controls so to prevent recurrence of fraud incidents.
• Facilitate discussions on significant fraud and scam cases or trends at the Bank\xe2\x80\x99s Anti-fraud Standing Committee and/or Dynamic Response Committee.
• Build intelligence networks and external partnerships with law enforcement and industry peers to keep abreast of fraud and scam threats, developments, and trends. Understanding emerging attack vectors and vulnerabilities to proactively assess risks, suggest preventive measures, and educate stakeholders and Business Units on potential threats impacting our customers.
• Coordinate with NSRU to assist in tracking and recovering funds lost by our customers.
• Review escalations received from stakeholders and Business Units for trend analysis and reporting, where required.
• Conceptualize and suggest new ideas and perspectives for explanations of past, current and future fraud trends.
• To fulfil other investigative responsibilities when required by the management in line with changing fraud types, trends and patterns.

• Preference is given to candidates with a university degree or equivalent, specifically in the field of information, technology and cyber security.
• Minimum of 2 to 5 years working experience in either anti-fraud, risk management, audit, or compliance role.
• Have knowledge of the financial services industry, specifically in consumer and corporate banking, with knowledge of private banking a plus.
• Have strong analytical skills with a risk and control mindset.
• Have good knowledge of the common fraud and scam typologies.
• Ability to work independently or with a team.
• Possess the ability to effectively conceptualize and articulate ideas using business language, and demonstrate proficiency in planning and executing mid and long-term tasks.
• Willingness to learn and embraces challenges and changes.

OCBC Bank