1. Managing incoming urgent requests from Airlines to deliver a component and ensuring Material is properly delivered within the contractual lead-time by coordinating from the best location from any of our Inventory locations
2Managing efficiently communication with customers (internal & external)
3Act as the focal point FHS supply chain and logistics when required
4Evaluating, challenging and selecting in autonomy, options available to satisfy Customer need in case of nil stock, including challenging the customer on his need.
5Manage Ad hoc demands, coming from Operators requesting Material for sales, loan or exchange of aerospace Material on AOG basis (Customer on Demand Services).
6Ensure prompt/quickly respond to the AOG (Aircraft on Ground) requests in the most effective way
7Analyse and decide the best solution within the frame of delegation provided to AOG Desk Officer in case of an AOG request where we have no asset available.
8Ensure that any required parts for the aircraft are sourced and shipped according to contract, maintaining contact with all involved parties throughout the whole process
9Document actions taken, ensuring accuracy and paying attention to details
10Effectively manage various Airbus IT tools
11Contribute to process improvement in highlighting issues by going through the proper escalation points within the management team
12Manage FHS IT systems with accurate data and recording all miles stones in the systems correctly
13Ensure that contract customer requirements are processed in a timely manner and that exceptionally high quality customer service is delivered at all times
14Act as main driver to the health of supply chain by detecting and documenting abnormal status and drumbeating the responsible stakeholders to resolve the issues as soon as possible Salary: RM3,000.00 - RM3,500.00 per month Ability to commute/relocate:

• Kuala Lumpur: Reliably commute or planning to relocate before starting work (Required)

Education:

• Diploma/Advanced Diploma (Preferred)

Experience:

• Customer service: 2 years (Preferred)