Job Description

Summary: We are seeking a highly skilled and motivated individual.

The ideal candidate will possess a deep understanding of Next-Generation Sequencing (NGS) technologies and applications, proven leadership and managerial capabilities and will play a pivotal role in driving the success of our NGS solutions by providing technical expertise, managing customer interactions, and leading a team dedicated to exceptional field application support.

Key Responsibilities:

1. Leadership and Team Management:

Lead and manage a team of Field Application Support specialists as the field support team grow.

2. NGS Technical Expertise:

Serve as a subject matter expert in NGS technologies and applications.

Stay abreast of the latest developments in the field and provide strategic insights to the team.

3. Customer Interaction:

Interact with customers to understand their NGS applications, challenges, and research goals.

Collaborate with the team to deliver technical support, troubleshooting, and application guidance.

4. Team Collaboration:

Work closely with cross-functional teams, including sales, marketing, and product development, to ensure seamless customer experiences and to address customer needs.

5. Training and Development:

Develop and deliver training programs for the Field Application Support team, sales team, channel partner.

6. Continuous Improvement:

Implement and drive continuous improvement initiatives within the Field Application Support scope.

Analyse customer feedback and team performance metrics to identify areas for enhancement.

7. Customer Success:

Collaborate with the sales team to contribute to customer success and satisfaction.

Engage with key accounts and high-profile customers to build and maintain strong relationships.

8. Documentation and Reporting:

Ensure accurate and timely documentation of customer interactions and resolutions.

Generate regular reports on team performance, customer trends, and other relevant metrics.

Qualifications:

1. Education:

Master's degree or above in Molecular Biology, Genomics, Biochemistry, or a related field.

2. Experience:

Minimum of 3 years of hands-on experience in NGS technologies and applications.

3. Leadership Skills:

Strong leadership and team management skills.

4. Technical Proficiency:

In-depth knowledge of NGS technologies and applications.

Ability to communicate complex technical concepts to both technical and non-technical audiences.

5. Customer-Focused:

Customer-centric approach with a passion for ensuring customer success.

Excellent interpersonal and communication skills.

6. Adaptability:

Ability to thrive in a dynamic and fast-paced environment.

Willingness to adapt to evolving technologies and industry trends.

7. Travel:

Willingness to travel to other countries as needed to provide field application support. About 50%.

Job Type: Full-time

Pay: From RM8,000.00 per month

Benefits:

Professional development Work from home
Work Location: Remote