Job Description

We're looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow.
Love Work. Love Life. Be You. - is central to our success and how we give our customers the freedom to do more of what's important to them.
What does Access offer you?
We offer a blended approach to office working, encouraging you to collaborate and connect in one of our thriving offices. We deliver on what we say, taking the development of our people seriously. We'll work with you to progress your success plan and provide opportunities to accelerate your career.
On top of a competitive salary, our wellbeing days taking you to 25 days leave a year and a health contribution, you'll also be able to choose from a range of benefits to suit you. We're an organisation that likes to give back, so you'll also have three charity days allocated to support a cause that matters to you.
Position Summary:
This role serves as the dedicated point of contact for all APAC compensation and benefits matters, focused on day-to-day delivery, process efficiency, and exceptional service to internal stakeholders. The successful candidate will work closely with our third-party broker to manage benefit offerings, support Employee Success Business Partners with their operational needs, and ensure smooth implementation of reward programmes across the region. This role requires someone ready to roll their sleeves up with a positive attitude, bringing strong execution skills, attention to detail, and excellent communication to deliver consistent, compliant, and commercially-sound reward operations across the diverse APAC markets.
Key accountabilities and responsibilities:

• Work closely with our third-party broker to manage and coordinate benefit offerings across APAC markets, executing benefit renewals while ensuring commercial considerations are evaluated and documented
• Support Employee Success Business Partners across the APAC region with their day-to-day reward queries, providing guidance and ensuring consistent service delivery
• Serve as the primary point of contact for all APAC compensation and benefit queries, managing high-volume requests and ensuring timely, accurate responses to employees and managers
• Support the implementation of global reward programmes in APAC markets, owning local execution activities and ensuring smooth rollout across different countries
• Maintain up-to-date knowledge of local market practices and ensure compliance across all APAC jurisdictions through regular monitoring and process adherence
• Drive day-to-day process efficiency improvements in partnership with Employee Success operations teams, implementing practical solutions that enhance delivery
• Demonstrate hands-on operational excellence with a positive, can-do attitude, managing multiple tasks effectively while maintaining high attention to detail and quality standards

Key performance indicators:

• Query response time and resolution accuracy for APAC compensation and benefit requests (target: 95% resolved within 48 hours with 98% accuracy)
• Employee Success Business Partner satisfaction with operational support and service delivery
• Successful operational support for global programme implementations in APAC markets (target: 100% on-time delivery of assigned operational tasks)
• Process efficiency and quality metrics in partnership with ES operations.
• Compliance monitoring and adherence across all APAC jurisdictions (target: 100% compliance)
• Stakeholder feedback on communication quality and operational effectiveness (target: 90%+ positive scores on clarity and follow-through)
• Cost management support through accurate data provision and operational efficiency

Skills, knowledge, experience & qualifications:

• Bachelor's degree/Honours degree in HR, Business, or related field with 3-5 years experience in reward/compensation with APAC regional exposure and strong operational focus
• Excellent communication and customer service skills with ability to manage high-volume queries and provide clear, helpful responses to diverse stakeholders
• Strong attention to detail and operational excellence mindset with experience in process execution, quality control, and service delivery
• Hands-on, can-do attitude with positive energy and willingness to manage multiple tasks while maintaining high standards
• Good organisational skills with ability to prioritise workload, meet deadlines, and coordinate effectively with third-party brokers and internal teams
• Working knowledge of APAC employment practices and benefits administration with commitment to staying current on local market requirements
• Experience supporting benefit renewals, vendor coordination, and operational compliance activities within reward functions
• Strong proficiency with HRIS systems and Excel, with ability to manage data accurately and support reporting requirements effectively

What are we all about?
The Access Group is one of the largest UK-headquartered business management software providers. It provides solutions that empower more than 160,000 small and mid-sized organisations in commercial and non-profit sectors across Europe, USA and APAC, giving every employee the freedom to do more of what's important. Its innovative cloud solutions and integrated AI software experience across multiple Access products transform how business technology is used. Access employs approx. 8,500 people, continuously driving product innovation and customer service excellence.
At Access, we are committed to creating a welcoming and inclusive environment where everyone can thrive. If you're excited about this role, (even if your previous experience doesn't align perfectly), you might just be the perfect fit for us! We wholeheartedly believe in equality for all and the transformative power of diversity.
Why not join our vibrant team where you can love what you do, love how you live, and most importantly, be authentically you? Let's make a difference together.
Love Work. Love Life. Be You.

Skills Required