Job Description

Responsibilities About TikTok TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo. Why Join Us Creation is the core of TikTok\'s purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible. Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day. To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo Never. Courage Always. At TikTok, we create together and grow together. That\'s how we drive impact - for ourselves, our company, and the communities we serve. Join us. About the Team The Monetization Integrity team plays a critical role in driving initiatives to mitigate risks in Ads and ensuring advertiser quality on our platform. The team also provides efficient and high quality reviews to unlock good revenue and focus on brand safety and user/Advertister experience. Responsibilities 1. Act as the pivotal bridge between customers (both internal & external) and the Ads Integrity team to handle daily queries and questions; 2. Consolidate customer feedback, address their issues/ concerns and support them to achieve business success via our platform; 3. Execute both quantitative and qualitative analysis of data and trends to deliver insights on various dimensions such as policy, system, and process to drive optimization and continuously improve customer satisfaction; 4. Collaborate closely with cross-functional departments to respond immediately to service-related requests. Qualifications Qualifications 1. English as a working language, and proficiency in Traditional Chinese to review content in the Traditional Chinese language; 2. Computer fluency and understanding of software and advanced internet functions; 3. MS Office skills; 4. Experience in customer service; strong willingness to support internal and external customers to address their concerns and help develop their business on our platform; 5. Ability to work in fast and evolving workflows with eye for detail; 6. Ability to maintain a high degree of confidentiality while meeting strict deadlines. TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

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