Job Description

Overview:is on the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~15,000 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Learn moreOur powerful, culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions. are integral parts of our culture and drivers of innovation at Keysight. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers.Responsibilities:

• As an expert of Keysight's Wireless products or solutions, provides responsive and in-depth pre and post-sales technical support including measurement, configuration, applications and technologies. Applications and technologies in areas of communication standards such as CDMA, GSM, WCDMA, LTE, 802.11, Bluetooth standards, P5G and 5GNR.
• Understands and resolves customer's technical inquiry via remote channels such as phone, email, portal.
• Performs research which may include replicating customer's issue in the lab and/or working with R&D to find resolution.
• Delivers start-up assistance or solution implementation to the customer via remote means.
• Qualifies and refers sales opportunities for hardware, software and services to the Sales team.
• Creates and contributes technical articles to the KeysightCare Knowledge Base.

Qualifications:

• Proficiency in both written and spoken English and Mandarin is essential due to the need to support the Greater China business.
• Bachelors/Master/Doctorate Degree in Electronics Engineering or equivalent.
• Typically, 10+ Years Experience in using Wireless Test & Measurement instruments including , spectrum/signal analyzers, signal sources and Signal Studio, Xapps
• Deep understanding of RF and wireless test and measurement applications. Strong knowledge in Phase Noise, EMI, Noise Figure, WLAN, Bluetooth, GSM, CDMA, WCDMA, LTE, P5G, 5GNR technologies.
• Strong communication skills and possesses the ability to interact with a wide variety of people, and able to discuss and explain complex issues remotely.
• Possesses a customer-first mindset with the passion to serve customers.
• Ability to work independently.
• Able to handle multiple tasks and work under pressure.

***Keysight is an Equal Opportunity Employer.***

Keysight Technologies