Job Description

About this Position Please add a text and explain the positionWhat youxc2xb4ll do

• Responsible for product recommendations, customized products applications, new product demonstrations and troubleshooting for customers
• Consult customers on solutions generating value for their use cases and
• Perform technical visits (meetings, audits, demonstrations, troubleshooting, etc.) for customers with documentation in the CRM tool and the LIM system
• Work with application equipment to provide solutions to enhance customer adhesive related processes
• Leverage customer feedback to drive optimization in customer service and identify new business opportunities for sales colleagues
• Reports quality issues / customers claims to relevant parts of the organization (incl. CCMS/CAPRIS)
• Drive customer experience by optimizing automated customer interactions and enhancing remote customer interactions
• Identify opportunities to create customer value in remote settings by leveraging remote interaction tools (e.g. AR, VR)
• May supervise the laboratory work (incl. prioritization) for samples coming from customers, and report technical results to customers
• Responsible for products application / technical training and coaching of field sales forces and customers Responsible for directly communicating with sales, marketing, PD, Innovation, members of TCS field team or project team members

Promote internally SBU innovations and best learnings cross accountsWhat makes you a good fit

• Over 3 years of hands-on experience in the packaging industry
• Educational background in Chemical Engineering or a related technical discipline, with a Bachelor's Degree in Chemistry, Materials Science, or Engineering
• Strong written and verbal communication skills in English
• Project management skills with a focus on organization and execution
• Excellent interpersonal and communication abilities

At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We welcome all applications across different genders, origins, cultures, religions, sexual orientations, disabilities, and generations.

Henkel