Job Description

- Application Maintenance / Production Support (Access & Security Administration)

Experience:

1-3 Years

Role Overview

We are seeking a dedicated Application Maintenance/Production Support Engineer with hands-on experience in access management, security administration, and application support across multiple platforms. The role involves managing user access, performing compliance reviews, monitoring security activities, and supporting business applications hosted on Windows, Unix, Mainframe, AS400, and various database platforms.

Key ResponsibilitiesAccess & Security Administration

Perform offline reviews of administrative audit logs to validate activities against authorized requests. Conduct monthly VLOOKUP comparisons of system ID listings against active LAN IDs to detect leavers, duplicates, or abnormal accounts. Execute manual user access reviews (semi-annual and annual) for ID verification and recertification. Follow up for confirmations and ensure revocations resulting from recertification are completed within 5 working days. Maintain accurate trackers for all manual access requests processed outside of OneIdentity.

Application Maintenance & Support

Provide L1/L2 support for business applications across Windows, Unix, Mainframe, AS400, and database platforms. Perform security administration tasks including user provisioning, de-provisioning, and access modifications. Support daily operational activities ensuring system stability, security compliance, and continuous service availability.

Compliance, Reporting & Governance

Assist in preparing monthly reports and support service-level reviews. Provide support for audit deliverables, including Requests for Information (RFIs). Assist in KRCSA (Key Risk and Control Self-Assessment) and BCM (Business Continuity Management) testing activities. Ensure adherence to internal security policies, regulatory requirements, and compliance standards.

Additional Responsibilities

Engage in projects, enhancements, or ad-hoc assignments as required. Collaborate with cross-functional teams to support operational improvements and process optimization.

Required Skills & Competencies

Basic to intermediate understanding of: Windows, Unix, Mainframe, and AS400 platforms Database systems and application management Security administration and user access management Strong analytical skills with attention to detail. Experience using Excel (VLOOKUP, filtering, tracking version control). Good troubleshooting and problem-solving capabilities. Ability to manage multiple tasks and meet compliance-driven timelines. Strong communication and documentation skills.

Qualifications

Bachelor's degree in Computer Science, Information Technology, Engineering, or related discipline. 1-3 years of experience in application support, production support, security administration, or access management roles.
Job Type: Full-time

Pay: RM4,000.00 - RM7,000.00 per month

Benefits:

Health insurance Maternity leave Opportunities for promotion Professional development
Work Location: In person