Application Service Support, Manager (it Service Provider)
Kuala Lumpur, Malaysia
Job Description
Open Position: Application Service Support, Manager (IT Service Provider)
An IT service provider is currently hiring Application Service Support, Manager to join them in their Kuala Lumpur office.
Key responsibilities include:
- Bachelor\xe2\x80\x99s degree in IT/ Computer Science or any related area.
- Minimum of 8 years\xe2\x80\x99 experience in an IT industry with experience working as Level 2 or 3 Technical Support.
- Provide overall direction for the IT Service Support team members covering Application, Database and etc.
- Manage complex customer issues, coordinating appropriate technical personnel, defining workplan, deadlines and driving customer communications until customer has confirmed issue resolution.
- Ensure depth and breadth of technical skills are maintained across the team to support customer demand.
- Monitor the overall quality of service provided by the departments for our clients.
- Having professional IT certifications would be an added advantage.
- Possess strong interpersonal and communication skills.
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Please take note that only shortlisted candidates will be notified.
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Job Detail
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Job IdJD980058
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationKuala Lumpur, Malaysia
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EducationNot mentioned