Application Support Analyst

Malaysia, Malaysia

Job Description


Job Purpose:

  • Providing overall guidance, structure and authority for the creation and maintenance of solutions. Owner of the technical \xe2\x80\x98release train\xe2\x80\x99 / upgrade cycle for a solution.
  • Responsible for providing the specification of technologies, application architectures and data structures as a basis for application development or customization.
  • Responsible for producing and maintaining all design documentation in line with Solution and/or Infrastructure Architecture standards.
  • Responsible for endorsing solution\xe2\x80\x99s design for deployment into the Production environments.
  • Might be asked according to experience to manage the application development & support team by building a team structure that can adapt to changing business demand.
  • Ensure level 2 and/or level 3 support for the responsible solutions area.
Main Tasks & Responsibilities:
  • Act as the key systems authority and subject matter expert for assigned business solutions.
  • Guarantee all work is compliant with internal and external audit requirements and complies with financial legislative requirements (e.g. statutory, reporting, tax etc)
  • Work closely with the Solution Architects, Infrastructure Architects and other technical team leads to ensure any proposed solutions fully integrate with existing and developing architectural patterns.
  • Design the details of the application both functionally and technically.
  • Create design documents: high level functional and non-functional design as technical design specifications.
  • Consult with (when needed) and obtain design validation by Architecture team
  • Consult with (when needed) and obtain design approvals from IT Security and Compliance team
  • Ensure solutions are technically robust and are technically fit for purpose.
  • Where necessary,work with project managers to ensure designs and technical deliverables meet project objectives.
  • Monitor technical activity for assigned business solutions, highlighting major issues and formulating solutions.
  • Evaluate systems change proposals ensuring adherence to or adaptation of the architecture and strategy.
  • Champion implementation of architectural changes within the agreed programme of work.
  • Package evaluation and recommendation on \xe2\x80\x9cbuild or buy\xe2\x80\x9d decisions.
  • Identify and recommend vendors for the development and maintenance of responsible solution area
  • Manage the vendor(s) to make certain they are performing to contractual agreements based on agreed KPIs / SLA
Minimum requirements.
  • University degree in an IT technical subject
  • Knowledge of software development methodologies and/or ITIL Service Management processes
  • ITIL v3 Certification preferred.
  • Experience of using Oracle, MS-SQL or other database technologies to deliver major systems.
  • Good to excellent command of business English
  • Second language desirable, English essential
  • Minimum 3 years in an application support role
  • Experience of the techniques, technologies and standards employed in designing and developing applications.
  • Experience in application architecture or solution design
  • Troubleshooting experience in Enterprise Applications

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Job Detail

  • Job Id
    JD965027
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Malaysia, Malaysia
  • Education
    Not mentioned