Job Description

SUMMARY Begin your career with DHL IT Services! We are seeking for a talented Application Support Analyst to join our team. You will provide application support to ensure the availability of these services to DHL Business Units with minimal disruption to business continuity. Your main role is to provide application support to DHL Business Units and to ensure the availability of these services with minimal disruption to business continuity. You will also provide basic support and analysis of incidents such as incident management, analysis of ticket trends and some real time monitoring through existing tools. Do you enjoy challenges At DHL IT Services, your talent is our passion. Join us today! WHAT YOU WILL DO . Receive requests for support from business users . Prioritize requests in accordance with agreed criteria and the needs of the organization in accordance with Service Level Agreements and current processes and procedures . Investigate problems and support requests and determine appropriate action . Provide correct responses to requests for support within area of competence which include manipulating data, reconfiguring systems, helping to implement changes to operating procedures, training users or operations staff, producing additional documentation, or escalating requests . Follow quality standards and policies relating to their technical specialization . Liaise with staff responsible for the design and development of system enhancements . Be assigned with specific project related tasks . Follow ITS processes and ITIL best practice APPLICATION YOU WILL USE . Linux . Shell Scripting . Oracle WHAT YOU SHOULD HAVE . 3-4 years of experience in Operating Systems, Application Systems, Information Retrieval Tools, Programming Languages, Operating Infrastructure, Networking and Communications . Proficient in Incident Management, Problem Management, Change Management, Configuration Management, Business Analysis Techniques, Software Testing . Analytical thinking and attentive to details . Good writing skill . Customer Focus . Information acquisition . Ability to interact with people . Willing to work on rotational shift (Normal Shift, Afternoon Shift, Night Shift) WHAT YOU WILL GET FROM US . Great Team of IT Professionals with Global Working Exposure . Flexible Benefits - Customized According to Individual Needs . On-Going Professional and Technical Training and Certifications . A Multicultural Environment in Modern Offices . Choose Any Day for Your Vacation From Earned Public Holiday (Saturday and Ad Hoc) . Smart Casual Everyday . Global Internal Job Opportunities Available Within DPDHL . Unlimited Outpatient Medical . Home Office Possibilities Sounds good Start your application now! DHL IT Services - About Us IT Services is the internal provider of specialized IT Build services and industrialized IT Run services to Deutsche Post DHL (DPDHL) Group: . Supports over 260,000 DPDHL e-mail users . Runs more than 7700 servers . Supports more than 2000 global services and applications . Processes 9 million shipment information messages per day . 200000 man days per year of development application. Apart from being more than 5,000 highly skilled IT professionals with an intimate knowledge of the logistics industry, we at IT Services altogether represent more than 80 nationalities. IT Services is working behind the scenes 24-hours a day, 7 days a week, 365 days a year in the data centers and offices across three continents - Americas (Mechanicsburg, Westerville, Tempe in USA and Mexico, Costa Rica and Brazil), Europe (Prague in Czech Republic Bonn, Berlin and Darmstadt in Germany) and Asia (Cyberjaya in Malaysia and Chennai in India). You would be part of over 1700 highly skilled IT professionals working in a friendly, multicultural environment of 22 nationalities in Cyberjaya.

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