Job Description

We are currently hiring for Application Support Engineer to join our Siemens Digital Logistics (SDL) team. The Support Engineer will represent SDL Global Support by guiding customers in identifying and solving application issues. This is a technical role that interacts with enterprise level customers to isolate and solve complex logistics solution issues. The Support Engineer will apply moderate skills of logistics applications and supporting technologies to investigate and resolve problems by making use of problem-solving skills and tools. They will be responsible for setting customer expectations, identifying, isolating, and providing solutions for problems. They will regularly exercise discretion & judgment during customer consultations to assess issues and, when necessary, engage with colleagues across multiple departments. Responsible for knowledge share demonstrations to peers and customers. The Support Engineer works with general supervision on issues to competently resolve customer issues. This position requires good communication skills, strong team player, attention to detail and a strong desire to be a team contributor and learn and grow within the siemens organization. Responsibilities: \xe2\x80\xa2 Ability to learn and apply deep knowledge of Siemens logistics applications. \xe2\x80\xa2 Perform customer support case management via web and phone communications. \xe2\x80\xa2 Work within a team environment to monitor customers issues, perform triage, troubleshooting and escalation routing as necessary. \xe2\x80\xa2 Provide customer assistance in a professional and efficient manner, adhering to well established process and practice procedures. \xe2\x80\xa2 Partake in knowledge sharing activities, publishing knowledge base articles, providing technical presentations, reviewing documentation. Requirements: \xe2\x80\xa2 Minimum Bachelor\xe2\x80\x99s Degree in Computer Science, Technology, or Engineering with at least 2 years working in a customer-facing support role. \xe2\x80\xa2 Proven work experience in implementing web applications. \xe2\x80\xa2 Strong problem-solving skills on enterprise level applications. \xe2\x80\xa2 Good JavaScript and SQL skills. \xe2\x80\xa2 Intermediate Web client development experience, understanding of Object-Oriented programming model. \xe2\x80\xa2 Intermediate Microsoft Office (Outlook, Word, Excel, PowerPoint, Visio) skills. \xe2\x80\xa2 Good communication skills at various levels throughout an organization. \xe2\x80\xa2 Effectively communicate to all parties involved in English. \xe2\x80\xa2 Basic understanding of electronic data interchange (EDI) and web services. \xe2\x80\xa2 Demonstrates resilience and a good self-organization. \xe2\x80\xa2 Ability to learn fast and adapt to changing priorities.
Industry Software from Siemens helps manufacturers become Digital Enterprises by enabling them to digitalize and integrate their entire industrial value chain through PLM solutions, Manufacturing Execution System (MES)/Manufacturing Operations Management (MOM) solutions and TIA equipment \xe2\x80\x93 all supported by Teamcenter, the industry-leading Siemens Collaboration Platform and single data backbone. The integration of PLM, MES/MOM and Automation is made possible with the comprehensive suite of Siemens Industry Software.
Bachelor\'s or Equivalent