Application Support Engineer

Kuala Lumpur, Malaysia

Job Description


Digital Hub Kuala Lumpur attracts, inspire and develop diverse talents who will elevate BASF\'s digital journey.As one of the world\'s largest chemical companies, BASF is on a mission to create chemistry with a sustainable future. The Digital Hub Kuala Lumpur, alongside four other Digital Hubs across the globe are part of the technology powerhouse driving our vision. Join our organization and make an impact in an inclusive and diverse work environment. We value individual differences and provide opportunities for you to contribute your unique perspective towards our collective goals.Our product, Operational Environment, Health & Safety, implements operational environmental, health and safety standards to ensure the "License to Operate\xe2\x80\x9c. We create a global digital solution portfolio for operational environmental, health and safety solutions. Our focus is on production safety incorporating all environmental, health and safety aspects related to manufacturing.Responsibilities and Key Outcomes:

  • Collaborate with a global team focused on development, implementation and support of software solutions related to the environment, health and safety (EHS) of people and production plants at BASF.
  • Provide ongoing development and maintenance of platform (infrastructure, containerizations, cloud) related to the existing and continuously developing global portfolio of operational EHS digital solutions
  • Support project work related to implementation of an existing offering or development of a new solution within the operational EHS portfolio.
  • Act as a Global / Regional representative of BASF Digital community, supporting BASF Digital roadmap, helping GDS to identify, execute and implement customer-centric digital solutions in an actionable and measurable way.
  • You will be responsible for the continuous feedback phases of the DevOps cycle for select solution in the Operational EHS product portfolio, including the operate, monitor, and plan phases.
  • Understand technical issues with end users, troubleshoot, and further replicate and resolve any technical issues related to operationalized solutions in the team\'s product portfolio.
  • You will be responsible for the testing of enhancements, with a particular view on user expectations, and support the deployment as needed.
  • You will support the system administration associated with various solutions in the Operational EHS portfolio, including report and visualization development at local levels.
  • You will coordinate with a global development team in an agile team framework.
  • You will manage the communication feedback cycle with end users and in partnership with digital process owners within the team to coordinate the specific development needs with your colleagues in other global digital hubs.
  • You will work quickly to resolve any high priority or high impact issues related to solutions in the operational EHS landscape.
  • You will use your strong interpersonal skills to ensure quality internal customer service and collaborate effectively with a global development team using agile development methodologies and tools.
Job Requirements - Technical & Professional Knowledge (mandatory):
  • Experience in Application Support as Level 2 and/or Level 3, including configuring global application for local implementation.
  • Experience in application management, operations, and incidents management
  • Able to support the product manager with the Global Operational Support planning and execution and operations management
  • Strong in communication and leadership skills
  • A team player and strong collaboration skills
  • Self-starter and able to work independently
  • Analytical capabilities and trouble-shooting skills
  • Experience in Agile way of working
  • Experience in SQL queries (PostgresSQL)
  • Experience in ETL (extract, transform, load) (esp in Excel)
  • Experience in JSON manipulation
  • Experience in Git (Version Control)
  • Experience in working in global teams / projects
  • Strong Digital mindset to accelerate BASF Digitalization transformation journey
  • An entrepreneurial spirit and the ability to foster a positive and energized culture
  • Excellent judgement. Able to weigh several and often conflicting constraints and make rapid, logical decisions in a fast-moving company
Technical & Professional Knowledge (additional plus/nice to have skills):
  • Experience as a Scrum Master
  • Experience with Angular, Java and Spring boot
  • Experience in JasperReports
  • Experience in supporting Cloud based infrastructure (Azure)
Education and work experience:
  • Degree or significant work experience in Computer Science, informatics, business informatics or in a comparable field
  • Minimum 3 - 5 years of experience in a similar role
Employee Benefits & Perks:
  • Hybrid Workplace
  • Flexible Working Hour
  • Long Service Recognition
  • Retirement Benefits
  • Wellness Program
  • Professional Membership
  • German Multinational Company
At BASF, we create chemistry for a sustainable future. We combine economic success with environmental protection and social responsibility. Around 112,000 employees in the BASF Group contribute to the success of our customers in nearly all sectors and almost every country in the world. Our portfolio comprises six segments: Chemicals, Materials, Industrial Solutions, Surface Technologies, Nutrition & Care and Agricultural Solutions. BASF generated sales of \xe2\x82\xac68.9 billion in 2023.BASF is committed to empowering its employees to pursue their interests and explore emerging technologies. By investing in top-quality tools and promoting cross-functional collaboration, we encourage our team members to drive positive change within our organization. Come join us and be a part of our digitalization journey.Further Information atStay alert for possible recruitment fraud!
This can include fake websites, fake job offers, or contact from a person falsely claiming to represent BASF.
Remember, neither BASF nor our representatives will ever request money from a job candidate.
If you suspect recruitment fraud and BASF is mentioned, first get in touch with at BASF.A unique total offer: you@BASFAt BASF you get more than just compensation. Our total offer includes a wide range of elements you need to be your best in every stage of your life. That\'s what we call you@BASF. Click here to learn more.A unique total offer: you@BASFAt BASF you get more than just compensation. Our total offer includes a wide range of elements you need to be your best in every stage of your life. That\'s what we call you@BASF. Click here to learn more.Working at BASF: We connect to create chemistryWe are proud of strong history of innovation, which has helped make us who we are today \xe2\x80\x93 the world\'s leading chemical company. Every day, our global team of over 120,000 individuals work together to turn visions for sustainable solutions into reality by connecting with one another and sharing our knowledge.The right people are crucial for our sustainable success. We aim to form the best team by bringing together people with unique backgrounds, experiences and points of view. Our differences make us stronger and more vibrant. And an open, creative and supportive work environment inspires us to achieve exceptional results.About BASFFind out what BASF has to offer as an employer and why you should join our team.Your applicationHere you find anything you need to know about your application and the application process.Contact usYou have questions about your application or on how to apply in Europe? The BASF Talent Acquisition Europe team is glad to assist you.Please note that we do not return paper applications including folders. Please submit copies only and no original documents.For BASF, diversity is one of the essential keys to business success and the well-being of our employees. We promote an inclusive culture that accepts the diversity of people, experiences and capabilities. By embracing talents and abilities of all kinds, we aim to boost creativity and motivation, and enhance our teams\xe2\x80\x99 performance.Join the team and connect with more than 117,000 other minds.Kuala Lumpur, 14, MY, 59200BASF Asia-Pacific Service Centre Sdn. Bhd.Information Technology & ServicesPermanent104874ATS_WCMS_WEBFORM

BASF

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Job Detail

  • Job Id
    JD1055578
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Kuala Lumpur, Malaysia
  • Education
    Not mentioned