Application Support Engineer Job in AP Risewave Consulting

Application Support Engineer

Kuala Lumpur, M14, MY, Malaysia

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Job Description

Application Support Engineer

Key Responsibilities:

Act as the first point of contact for technical support on Tencent Cloud products Handle incoming tickets via phone, live chat, and ticket Troubleshoot basic issues related to CVM, COS, VPC, CLB, etc. Escalate unresolved cases to second-line teams Maintain high customer satisfaction and timely response Document cases and contribute to internal knowledge base Bachelor's degree in IT, Computer Science, or related field Strong knowledge of networking fundamentals (TCP/IP, DNS, VPN) Experience with Linux/Windows server environments Familiarity with Tencent Cloud services preferred Good communication and customer service skills Preferred certifications: Tencent Cloud TCA/TCP
Job Type: Full-time

Pay: RM5,000.00 - RM6,500.00 per month

Work Location: In person

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