Application Support Engineer Job in Accenture

Application Support Engineer

Kuala Lumpur, M14, MY, Malaysia

https://my.mncjobz.com/company/accenture

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Job Description

As an Application Support Engineer, you will be responsible for acting as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. You are expected to perform independently and become a subject matter expert. Active participation and contribution in team discussions are required, along with providing solutions to work-related problems.

Advanced proficiency in ServiceNow is required. Advanced proficiency in ServiceNow ITSM Incident Management is recommended. Advanced proficiency in Application Remediation and IT Troubleshooting is suggested. 1-2 years of experience in a technical support or helpdesk environment preferred. Strong communication and problem-solving skills with a customer-first mindset. Basic understanding of incident management tools (e.g., ServiceNow, JIRA). Familiarity with ITSM processes and ticket lifecycle management. * Ability to work in a fast-paced, service-oriented environment.

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