Job Description

POSITION: Application Support Engineer

Experience: 3 to 7 years.

Skills: Dot net, L2 and L3 Application Support.

Responsibilities:

Providing software application support under the supervision of the Senior Engineer.
Performing analyses on software application functionality and suggesting improvements.
Ensuring effective front-end and back-end functionality of applications.
Consulting with the software development team, internal users, and clients to improve application performance.
Managing code migration across environments to ensure continued and synchronized functionality.
Establishing the root causes of application errors, and escalating serious concerns to the Senior Engineer.
Keeping a record of configuration changes and scheduling application updates.
Documenting processes and monitoring application performance metrics.
Providing front-end support to clients and colleagues in other departments.

Requirements:

A bachelor\'s degree in software engineering, computer science, information technology, information systems, computer engineering, or similar.
Demonstrable experience as an application support engineer in a related field.
Advanced knowledge of front-end and back-end programming languages, such as C++, JavaScript, Python, and Ruby.
Ability to manage code migration, document configuration changes, and monitor performance.
Exceptional ability to provide front-end support to internal departments and web-based clients.
Advanced proficiency in determining the causes of application errors and repairing them.
Knowledge of Advanced Encryption Standards (AES).
Ability to keep up with innovation in application design.
Exceptional communication skills.

Tentacle Technologies