Application Support Executive (thai Speaker)
Petaling Jaya, Selangor - Kota Damansara, Selangor, Malaysia
Job Description
MohonKelayakan
- Diploma/Degree in relevant disciplines.
- Have at least 2 years of working experience.
- Good understanding of IT.
- Optimistic, passionate, and customer-oriented.
- Ability to see through the incident and diagnose in the most effective manner.
- Team player.
- Serving as the first point of contact for customers over the phone, email, or social media channels.
- Performing remote troubleshooting through diagnostic techniques (training will be provided).
- Determining the best solution based on the issue and information collected from customers.
- Analyzing and resolving incidents/requests regarding the use of application software or hardware.
- Logging and tracking incidents/requests using an in-house customer management system and continuously updating a knowledge-based system.
- Communicating with other service providers, recording, and following up with incidents whenever required.
- Adhering to company best support practices, including ISO 9001, ISO 20000, and ITIL processes.
- Working on shift hours as per project requirements.
- Additional leave.
- Health insurance.
- Maternity leave.
- Opportunities for promotion.
- Parental leave.
- Professional development.
Maukerja
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Job Detail
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Job IdJD1077153
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationPetaling Jaya, Selangor - Kota Damansara, Selangor, Malaysia
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EducationNot mentioned