Job Description

e.target.src = 'https://files.ajobthing.com/assets/premium-job/premium-default-banner.png'" class="object-contain aspect-companyBanner w-full" data-v-5b2d4898>Application Support Executive (Thai Speaker)FollowMYR3,000 - MYR3,500 Per Month,Be an early applicant!Posted 20 hours ago xe2x80xa2 Closing 23 Jan 2025Be an early applicant!SaveApplyRequirements

• Diploma/Degree in relevant disciplines.
• Have at least 2 years of working experience.
• Good understanding of IT.
• Optimistic, passionate, and customer-oriented.
• Ability to see through the incident and diagnose in the most effective manner.
• Team player.

Responsibilities

• Serving as the first point of contact for customers over the phone, email, or social media channels.
• Performing remote troubleshooting through diagnostic techniques (training will be provided).
• Determining the best solution based on the issue and information collected from customers.
• Analyzing and resolving incidents/requests regarding the use of application software or hardware.
• Logging and tracking incidents/requests using an in-house customer management system and continuously updating a knowledge-based system.
• Communicating with other service providers, recording, and following up with incidents whenever required.
• Adhering to company best support practices, including ISO 9001, ISO 20000, and ITIL processes.
• Working on shift hours as per project requirements.

Benefits

• Additional leave.
• Health insurance.
• Maternity leave.
• Opportunities for promotion.
• Parental leave.
• Professional development.

SkillsIT Support TroubleshootingImportant InformationNever provide your bank or credit card details when applying for jobs. Do not transfer any money or complete unrelated online surveys. If you see something suspicious, Report This Job ad.

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