Application Support Level 1 (mandarin Speaker)
Shah Alam, M10, MY, Malaysia
Job Description
Collabera is looking for an
Application Support Level 1 (Mandarin Speaker)
to join our team inShah Alam
, Selangor, Malaysia.This role is open to both local and foreign professionals who are passionate about delivering great customer experiences and have strong proficiency in Mandarin (spoken and written).
Job Requirements:
- Deliver high-quality application support and customer service to end users through effective communication (phone, email, and chat) and efficient troubleshooting.
- Diagnose and resolve technical issues related to desktops, applications, and software.
- Thrive in a high-energy, fast-paced, collaborative, and positive culture.
- Maintain accurate and comprehensive case documentation in the customer relationship management (CRM) system.
- Contribute as a subject matter expert by creating and reviewing technical knowledge articles for internal and external users.
- Identify issues and log defects to support software improvements.
- Provide assistance in other technical areas of software support as required by customers and business needs.
Qualifications:
- Strong command of English and Mandarin (read & write).
- 1-2 years of experience in technical support or customer service (fresh grads are welcome too!).
- Flexibility to work night shifts.
Interested? Send your CV to
syahzwani.faudzai@collabera.com
and let's connect!Job Types: Full-time, Permanent
Pay: RM8,000.00 - RM10,000.00 per month
Language:
Mandarin (Preferred)
Work Location: In person
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Job Detail
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Job IdJD1155707
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationShah Alam, M10, MY, Malaysia
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EducationNot mentioned