Job Description

We are seeking for an experienced Application Support Specialist to join our team.

You will provide consultation, guidance and problem solving expertise with respect to complex technical issues. You need to ensure the software applications environment is well developed and maintained with high quality.

As a Service Owner and Recovery Manager, you will need to ensure all agreed targets and Service Level Agreements are met and emergency incidents are managed and resolved within the agreed target resolution times.

WHAT YOU WILL DO

• To provide 2nd level support for the existing logistic application
• To provide advice and identify opportunity within the organization and partners.
• Assist with quality assurance of activities and educate less experienced colleagues in related areas.
• Liaises with staff for the development of system enhancements to overcome known problems or further fulfil user requirements
• To provide advice and identify opportunities within the organization and partners.
• Be responsible for the adoption of new software releases from systems development staff or software suppliers and ensuring the continued support of the service thereafter
• Act as Service Owner for regional service, Global or Top Service By Revenue
• Be assigned to specific project related tasks by Project Manager.
• Provide guidance and advice to team members

APPLICATION YOU WILL USE:

• Unix command
• Shell Scripting
• Oracle SQL

WHAT YOU SHOULD HAVE:

• Degree in Computer Science, Information Systems or equivalent experience
• Overall 3 years of working experience in Application Support and ITIL Process.
• Experience in trouble-shooting & Strong Analytical skill
• Experience in Unix Shell Scripting
• Must be able to provide 24x7 on call rotational support
• Must be able to on 3 rotational shifts (morning, noon and midnight)
• ITIL foundation and project management techniques
• Analytical and conceptual thinking and information acquisition
• Persistence, initiative and creative person
• Constantly follow up, monitoring and can make good decision making
• Customer Focus
• Organizational awareness

WHAT YOU WILL GET FROM US

• Great Team of IT Professionals with Global Working Exposure
• Flexible Benefits \xe2\x80\x93 Customized According to Individual Needs
• On-Going Professional and Technical Training and Certifications
• A Multicultural Environment in Modern Offices
• Choose Any Day for Your Vacation From Earned Public Holiday (Saturday and Ad Hoc)
• Smart Casual Everyday
• Global Internal Job Opportunities Available Within DPDHL
• Unlimited Outpatient Medical
• Home Office Possibilities
• Sounds good? Start your application now!

DHL IT Services \xe2\x80\x93 About Us

IT Services is the internal provider of specialized IT Build services and industrialized IT Run services to Deutsche Post DHL (DPDHL) Group:

• Supports over 260,000 DPDHL e-mail users;

• Runs more than 7700 servers;

• Supports more than 2000 global services and applications;

• Processes 9 million shipment information messages per day;

• 200000 man days per year of development application.

Apart from being more than 4.500 highly skilled IT professionals with an intimate knowledge of the logistics industry, we at IT Services altogether represent more than 80 nationalities. IT Services is working behind the scenes 24-hours a day, 7 days a week, 365 days a year in the data centers and offices across three continents \xe2\x80\x93 Americas (Mechanicsburg, Westerville, Tempe in USA and Mexico, Costa Rica and Brazil), Europe (Prague in Czech Republic; Bonn and Darmstadt in Germany) and Asia (Cyberjaya in Malaysia and Chennai in India).

You would be part of over 1800 highly skilled IT professionals working in a friendly, multicultural environment of 24 nationalities in Cyberjaya.

DHL