Job Description

About The Role You now have the opportunity to join Global IT at Demant. We work with the latest technologies, rolling out some of the most exiting IT projects and we need you to join us on our journey. Here is your chance to join a global company which significantly increases people\'s quality of life through life-changing hearing healthcare. Join our Hearing Aid IT Customer Facing Application team As our new Application Support Specialist you will join the Customer Facing Applications team that consist of 23 people globally. It is a part of the Hearing Aid IT department in Demant where 121 people are working out of our offices around the world. You will be working alongside specialist in the areas of CRM (Salesforce), e-commerce (MyBusiness) data governance, system integrations and more. We offer you a possibility to be an active player in the implementation & support of Salesforce CRM and our own developed commerce solution and be the first contact for the whole Asia Pacific region supporting and solving problems. Your Main Responsibilities And Tasks As the pioneer for the Asia Pacific region and the primary support person for Asia, you will be part of a global support team with hubs located in Poland, US and Denmark. Ability to self-research, learn new features or updates involving the support of our core products of Salesforce and our Commerce solution (MyBusiness). Be comfortable supporting and coaching others in a positive way. Ability to monitor APIs for MyBusiness. Ability to identify, document and communicate any trends or issues for escalations internally or to other departments. Take an active part in providing and contributing to a positive team culture that is based remotely across the country. Demonstrate consistency in high quality of support with customers while showing knowledge of both the product and our internal processes. Register and document your work in Service Desk system. Share your knowledge and observations with a global support and development team. To Qualify For The Role To succeed in this position, it s important that you have several years of experience from a technical related customer support, preferably in an international company. You may currently be working as a specialist or consultant. Maybe you have been working as a hands-on Customer Support Specialist or have experience as a CRM Specialist or similar. Experience working with Salesforce.com or eCommerce solutions would be a benefit. Minimum 1-3 years of technical related customer support Pro-active approach Exceptional communication skills including probing, gaining agreement, and accurately documenting the customer issue(s) Thrives working in a fast-paced environment where you are motivated to help and support people. Experience in a customer guiding role(s) with proven success supporting over the phone, email, chat. Experience or Certification with Salesforce is welcome. Fluent in English (both written and verbal) and the ability to converse in Japanese/Korean will be an advantage. Flexible to travel to Europe when required. #DTIC

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