Job Description

POSITION OVERVIEW : IT App Support Support-MidasPlus Core Skills: Service Delivery Batch scheduling and monitoring AS400 operating system RPG programming Control language programming MidasPlus/core banking (GL, dealing, lending, GL, SWIFT messages) application knowledge Message queue and protocol in inter system exchange information. Systems Analyst Midas Plus 3 to 5 years hands-on experience in application support with experience in system setup, environments, system fine tuning (core banking knowledge preferred) Last 3 years of relevant experience in banking/financial services industry Demonstrable analytical skills with deep knowledge in AS400 platform and RPG programming with core banking knowledge Hands On Experience Connect-Direct, SSH, SOA or any interface tool Knowledge in JAVA migration. Experience in AS400 Aldon LMI tool Incident, problem, and service Outage management experience is Plus. Good Communication and Articulation Skills Roles/Responsibilities Support fix development via CL/RPG programming, SIT, UAT support, Production deployment and post implementation support Experience performing root cause analysis on internal and external data and processes to answer specific business questions and identify opportunities for improvement. Provide operational support and ensure SLI of Applications Troubleshoot Batch Issues & root causes to Mitigate Impacts to SLA Proactively Identify and Identify opportunities for preventive Maintenance Perform Administration & Optimization to achieve of Optimal System Performance Conduct review of technical and functional solutions from enhancement/project team to ensure they conform to Established Standards Recommend Design and Operational Optimizations Respond on time to the queries raised by various business units Provide Timely updates (Status, Progress, Issues, Resolutions) to Business Stakeholders Work with Project/Enhancement Teams to Review, Transition for Run Team Participate in Disaster Recovery and Business Continuity exercises Support relevant software/platform/database upgrade for the systems Knowledge of Troubleshooting MQ, API and streaming applications Server Performance, capacity, utilization monitoring and Health monitoring Collaborate with diverse cross functional teams within IT and Business to Independently drive outcomes.

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