Job Description

Company Description
Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realize their financial goals and help them save time and money.
We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments.
We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com.

Job description
Summary of Primary Responsibilities
Provide hands-on leadership across development and support activities for strategic billing systems, ensuring alignment with business priorities and technical standards.
Act as escalation point for complex incidents and delivery challenges, driving resolution and continuous improvement.
Collaborate with cross-functional teams including infrastructure, architecture, and business operations to ensure seamless integration and support.
Monitor and report on team performance, delivery timelines, and system health, using metrics to drive accountability and improvement.
Support vendor engagement and contract oversight where external resources are involved in delivery or support.
Contribute to strategic planning and roadmap development for billing systems modernization and transformation.
Qualifications
Qualifications

• Proven experience leading application development and support teams, ideally within billing or financial systems.
• Strong track record of delivering complex projects and managing concurrent workstreams across development and support.
• Demonstrated ability to coach and develop technical talent, fostering a culture of ownership and continuous improvement.
• Solid understanding of software development lifecycle, incident management, and release governance in enterprise environments.
• Excellent communication and stakeholder management skills, with the ability to translate technical concepts into business value.
• Experience working with contractors and vendors, including oversight of deliverables and integration with internal teams.

Additional Information
Our uniqueness is that we celebrate yours. Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, collaboration, wellness, reward & recognition, volunteering... the list goes on. Experian's people first approach is award-winning; World's Best Workplaces(TM) 2024 (Fortune Top 25), Great Place To Work(TM) in 24 countries, and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site to understand why.
Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.
Experian Careers - Creating a better tomorrow together

Skills Required