Area Manager Retail Operations

Petaling Jaya, Selangor, Malaysia

Job Description


Job ResponsibilitiesSales

  • Drive sales generating activities to achieve sales target of the assigned outlets.
  • Ensure sales collection are in order and bank into company\'s account.
Operations Control
  • To supervise the performance of the PIC to carry out their duties in accordance with company SOP.
  • To control all others operating costs i.e outlets expenses and outlet labour cost.
  • To perform monthly cash audit check for outlets.
  • Ensure outlet achieve good OEA results.
Inventory Management
  • Ensure compliance by outlets to all set procedures for stock management.
  • Proper stock accountability i.e. Stock count, ordering and usage.
  • Ensure stock count & wastage within control as per KPI.
Human Resources Management
  • Recruitment of outlet personnel
  • To monitor/control on outlet attrition rate.
  • Plan appropriate placement of staff
  • Provide necessary direction on manpower planning during peak season or when necessary
  • Ensure compliance to labor law when handling HR issues
Product & Service Quality
  • Ensure all the product are prepared according to SOP
  • Ensure outlet compliance to set hygiene standards to prepare safe foods
  • Plan and organize necessary training or activities to achieve service standards
  • Take corrective action to prevent recurrence of customer complaints
Marketing Activities
  • Ensure proper execution of advertising and promotion activities
  • Report the progress and effectiveness to the management
  • Improve and monitor customer service
KPI Monitoring
  • Ensure operations KPI are properly cascaded to outlet PIC and staff through proper performance goal setting, tracking and review
  • Ensure KPI results are tracked and recorded
Others
  • To carry out any reasonable request made by management
  • To attend meeting or training session as required by management
  • Monitoring pest control and maintenance of the outlets
  • Set up new outlet and promotion counter
Leadership responsibilities
  • Manage and oversee team\'s delivery of team/function goals to drive execution against goals set.
  • Drive and manage learning and development of team in Retail/Outlet Operations and DKSH behavior to achieve team/function goals.
  • Drive self-learning and improvement in Retail/Outlet Operations and DKSH behavior as part of continuous.
Job Requirements
  • Minimum Diploma/Degree holder in business related studies or equivalent
  • Minimum 2 years related working experience as Area Manager in the F&B retail chain industry.
  • Excellent interpersonal skills and Strong analytical capabilities
  • Good written and verbal communication & presentation skills
  • Self-motivated and result oriented
  • Able to travel
  • Demonstrate fluency in English, both written and spoken
  • Demonstrate knowledge and understanding of the industry/market/customers
Requisition Number: 167014Job Function: Sales

DKSH

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Job Detail

  • Job Id
    JD1066276
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Petaling Jaya, Selangor, Malaysia
  • Education
    Not mentioned