Job Description

Remote in the Malaysia - Full-Time with Inviso on Microsoft\'s Partner Engagement DeskThe TeamInviso\'s Microsoft Partner Engagement Desk delivers a fully Operations Desk Service to Microsoft Asia and business groups integration. Asia Partner Engagement Desk orchestrate Microsoft Partner Programs across segment customers to drive Cloud Transformation, helping organizations gain a data-driven understanding of their IT infrastructure, align business objectives to insights, and deliver recommendations to meet business objectives via modern, cloud-first Microsoft solutions. This engine is responsible for all aspects of the Service\'s Operational Execution, Partner Enablement Delivery, Stakeholders experience, and Post-Program Outcomes that helps Microsoft drives impact.The RoleSuccessful candidates will be able to deliver all components of Project Management, including managing internal program execution, ensuring pipeline execution and communication between internal team, Partners, and stakeholders and providing regular updates and insights. Program manage and ensure a daily, weekly, and monthly pipeline report meeting KPI of the program.Must be able to standardize operational intelligence and facilitate improvements to the tracking and streamlining reporting, and have great interpersonal and communication skills to work with stakeholders. The role requires someone who can easily collaborate, has a passion to learn and is agile to business requirements.Roles & Responsibilities:

• Review business processes and make variety of recommendations for improving efficiency and service
• Ensure good data hygiene
• Escalation management
• Multi-tasking and prioritizing workloads
• Create, document and maintain business process flows, requirements and policies
• Create and send reports to management
• Review SOW and provide necessary guidance
• Coordinate activities relating to funded programs and nominations
• Ensure the timely completion of milestones by client partners
• Keep internal stakeholders accountable to deadlines
• Coordinate and run regular progress meetings with partners and internal stakeholders
• Oversee reporting and rhythm of business, including program reporting, budgets, identifying risks, issues and resource allocation
• Work with Project Lead to report on risks, opportunities, and areas for improvement
• Continuously evaluate projects to ensure they are meeting company standards, adhering to budgets, and meeting deadlines
• Support the implementation of new ways of working
• Proactively establish and maintain positive relationships with all stakeholders.
• Ensure lean paper work for customers and stakeholders
• Manage and coach a team of operation specialists in executing their deliverables and meeting SLAs

Skills & Experience:

• Be a self-starter with strong leadership, interpersonal and multi-tasking abilities
• Have good written, verbal communication and presentation skills with excellent attention to details
• Be highly collaborative and capable of building networks
• Be highly tenacious - driven by setting and achieving goals
• Have the agility to drive principles of transformation, change and innovation
• Demonstrated record of successful program delivery and navigating change and complexity
• Have financial acumen and an understanding of the for-purpose environment
• Deep commitment and genuine interest in community, people, and teams.
• Ability to understand the wider objectives of the program, such as business and strategic goals

Additional qualities that would be helpful:

• Experience working with Microsoft team and a Microsoft and/or Partner role
• Demonstrated ability to manage a team and cross-collaboration effectively
• Manage multiple projects concurrently
• A history of multitasking in a fast-paced environment, of quickly digesting diverse subject matter
• Strong attention to detail, data analysis, and analytical skills
• A working familiarity with Microsoft Office products is desired, particularly Excel, interacting with and reporting on data
• Self-direction and a focus on quality, with the ability to apply independent judgment to accomplish objectives
• Experience in any area(s) of IT, systems administration, Windows or Linux OS, or networking

Inviso Fast Facts:

• 20 years of Microsoft consulting experience
• High employee retention, average employee tenure of 5 years
• 4.8 (out of 5) star rating as a Microsoft Vendor
• Microsoft Gold Partner - Cloud Platform, Data Platform and Data Analytics
• WW SAM&C Partner Advisory Council Member
• WW SAM&C Contributor of the Year Award 2017
• Gartner-recommended SAM Managed Service Provider
• BI@Microsoft Preferred Supplier, Showcase Member of the Power BI Red Carpet Partner Program

Inviso\'s MSG team is widely recognized as a global leader in the Microsoft ecosystem for our strength in many critical areas of our service delivery: depth of subject matter expertise across Licensing, Microsoft 365, and Azure; customer satisfaction; project management; operational excellence; and technical expertise across major Cloud platforms, including Inviso\'s own . Cross-team collaboration, training, knowledge transfer, and career opportunities are a core priority!About Inviso: Inviso is a premier consulting firm that delivers business solutions through Solution Assessment, Asset Management, Office 365 and Azure (Cloud), Modern App Development and Business Intelligence, Staffing, and Marketing. We are an entrepreneurial, agile organization with a broad range of business experience and talents, and a laser focus on adding value for our customers. With headquarters in Seattle, and additional locations around the world, we assist thousands of customers across the globe.

Inviso