Job Description

We are a people-first recruitment agency on a mission to connect exceptional talent with forward-thinking organizations across Southeast Asia and beyond.
The Role
Location: Kuala Lumpur Sentral, Malaysia.
Total Salary: RM 8,500 (KPI Inclusive)
Language: Japanese
Work Hour: Mon- Fri(8am - 5pm or 9am -6pm)
Education: Bachelor Degree
Joining Date: ASAP
Min Requirement: Must have at least 2 year of related field experience, Advanced Excel skills (macros, pivots, formulas) and experience with data analysis, Proficiency in reporting tools like Tableau and Power BI.
Responsibilities

• Deliver Asset Management services for multiple Cisco customers.
• Act as the single point of contact for customers, partners, and internal Cisco stakeholders.
• Manage, track, report, and resolve issues related to customers' Cisco IB data.
• Support customers in managing the lifecycle of HW and SW assets to mitigate risks, optimize TCO, and improve customer experience.

Key Job Duties

• Accountable to ensure that customer's IB is in the right contract, right location and under right coverage.
• Ensure customer Install Based is correctly aligned with contracts, locations, and service coverage levels.
• Lead the implementation of Asset Management services.
• Onboard new customers and reconcile IB data from various sources.
• Identify discrepancies and manage MACD activities.
• Provide ongoing IB maintenance support and collaborate cross-functionally.

Ideal Profile
Required Skills

• Interpret large raw data sets; conduct data analysis and audits - high level of excel mastery is required.
• Develop and lead execution of action plan to update Client databases with improved IB data - ability to work with Client tools and databases.
• Lead client calls, participate in quarterly business reviews, and conduct (potential) on- site visits - excellent communication skills. bold, assertive and possess a sense of ownership of the accounts/customers.
• Produce reports for Customers, Account Teams, and other stakeholders - ability to generate reports using excel, power BI (desired) and other dashboards.
• Ability to work independently and in a cross functional team environment
• Strong understanding of Cisco's business model, product portfolio, and GTM strategies.
• Advanced Excel skills (macros, pivots, formulas) and experience with data analysis.
• Proficiency in reporting tools like Tableau and Power BI.
• Excellent communication skills and a proactive, ownership-driven approach.

Eligibility & Qualifications

• Bachelor's degree with minimum of 4 years of customer engagement experience including 2 years of experience in IB Management or Data Management or similar
• ITIL Foundation, and HAM/SAM are good to have

General Skills:

• A good level of English; advanced Language support depending on the country supported
• Educational Qualification: Educated to university degree level.
• Experience: Min 3 to 4 years of customer-facing experience working within a contact centre, operations, Renewals and deal management activities
• Experience in IT Companies is a plus

Minimum Hiring Requirements:

• Educated to University degree level
• Minimum 3 of experience as a Renewal Analyst, Deal Manager, Quote to Cash, Pricing Ops,
• Recurring Revenue experience or any other industry in related roles.
• Meticulous professional who has accuracy and attention to detail in the work performed

What's on Offer?

• Work in a company with a solid track record of performance
• Attractive Salary & Benefits
• Opportunity to make a positive impact

Skills Required