Job Description

JOB SUMMARY Directs and motivates team while personally assisting in providing high quality service based on requirements and standards. Monitors and controls financial and administrative responsibilities including asset protection JOB SUMMARY Directs and motivates team while personally assisting in providing high quality service based on requirements and standards. Monitors and controls financial and administrative responsibilities including asset protection. Provides clear and concise communications to everyone having ownership in the success of the event. Identifies training opportunities and plans a strategy to accomplish goals. CANDIDATE PROFILE Education and Experience . High school diploma or GED 2 years experience in the event management, food and beverage, or related professional area. CORE WORK ACTIVITIES Managing Banquet Operations . Projects supply needs for the department, (e.g., china, glass, silver, buffet presentations, props). . Applies knowledge of all laws, as they relate to an event. . Understands the impact of Banquet operations on the overall success of an event and manages activities to maximize customer satisfaction. . Adheres to and reinforces all standards, policies, and procedures. . Maintains established sanitation levels. . Manages departmental inventories and maintains equipment. . Uses banquet beverage records to control liquor costs and manage the banquet beverage perpetual inventory. . Schedules banquet service staff to forecast and service standards, while maximizing profits. . Assists team in developing lasting relationships with groups to retain business and increase growth. Participating in and Leading Banquet Teams . Sets goals and delegates tasks to improve departmental performance. . Conducts monthly department meetings with the Banquet team. . Applies and continually broadens knowledge of food and wine pairings and cutting edge cuisine with emphasis on current event trends. . Acts as a liaison to the kitchen staff. . Leads shifts and actively participates in the servicing of events. Ensuring and Providing Exceptional Customer Service . Sets a positive example for guest relations. . Interacts with guests to obtain feedback on product quality and service levels. . Responds to and handles guest problems and complaints. . Empowers employees to provide excellent customer service. . Ensures employees understand expectations and parameters. . Strives to improve service performance. . Emphas guest satisfaction during all departmental meetings and focuses on continuous improvement. . Reviews comment cards and guest satisfaction results with employees. Conducting Human Resources Activities . Communicates and executes departmental and property emergency procedures and ensures staff are trained in safety procedures. . Observes service behaviors of employees and provides feedback to individuals. . Monitors progress and leads discussion with staff each period. . Participates in the development and implementation of corrective action plans. . Reviews quarterly Meeting Planner Survey results and participates in the development and implementation of corrective action to address service challenges focuses on continuous improvement of guest satisfaction. . Attends and participates in all pertinent meetings. At Element, we believe that travelers deserve more than a place to stay. They need a place to thrive, where they can start every day fresh, focused, feeling alive. Whether they're stopping by for a few days or settling in for a few weeks, time away from home shouldn't mean time away from life. Our travelers recognize and appreciate our approachable, multidimensional staff, and we are energized by helping them find their own space in Element. We help our guests live life away as they do at home, no matter how long they stay. If you're an active optimist who doesn't second guess connecting with like-minded guests and creating a balanced space for yourself and those around you, we invite you to explore career opportunities with Element.