Job Description

• To ensure that the internal and external events and functions are organized to meet or exceed customer expectations. Timely, complete and willing service in response to special situations and urgent requests whilst maintaining a good working relationship

Job Responsibilities

• Build and maintain strong relationships with key account, corporate company, supported members to leverage on new packages coverage and to enhance brand reputation and generate positive publicity and grow customer loyalty
• Ensures that events progress seamlessly by following established procedures, collaborating with operations and ensuring accuracy. Adheres to all standards, policies, and procedures
• Assist Sales Coordinator or Admin, Banquet Sales on office related work such as answering queries, attend to walk-in guest, delivery or collecting documents from various dept and email event order for operation teams
• To participate / conduct a weekly Event Order Meeting to discuss forthcoming events with Operation Teams as such Food & Beverages, Kitchen, Facilities, Housekeeping and relevant departments also Department Sales Meeting. Prepare minutes of meeting on every meeting and compilations of feedback / comments event form. (If require)
• Handle incoming call and outgoing mail. Takes and connects telephone call inquiries and queries for the relevant departmental personnel making sure to project a friendly, professional and efficient image
• Updating and monitoring weekly and monthly forecasts to ensure operation teams able to plan ahead and push or create promotion to hit the monthly target. Preparation of all information and figures required for the completion of all monthly report

Requirements
Education/ Professional Qualification

• Excellent communication skills
• Great interpersonal abilities
• Deliver enthusiastic, positive, helpful and respectful client communication
• Exhibits strong attention to details, personal organization and time management
• Excellent problem-solving abilities
• Must be creative and able to prioritize tasks in the face of many challenges
• Must possess a diploma/degree in any hospitality-related field
• Fresh Graduate or min 1 year experience in Hotel Management / Tourism

Benefits

• Excellent communication skills
• Great interpersonal abilities
• Deliver enthusiastic, positive, helpful and respectful client communication
• Exhibits strong attention to details, personal organization and time management
• Excellent problem-solving abilities
• Must be creative and able to prioritize tasks in the face of many challenges
• Must possess a diploma/degree in any hospitality-related field
• Fresh Graduate or min 1 year experience in Hotel Management / Tourism

Skills Required