Job Description

• Work on community initiatives designed to develop connections between members, including in-person interaction, events, electronic and print communications
• Solve member related issues to ensure a cohesive community
• Occasionally assist with building operations and maintenance to ensure highest level of member experience
• Generate leads and conduct tours to execute on sales strategy and work towards/maintain 100% building occupancy
• Provide weekly and monthly reports that outline progress of the building and community
• Develop and implement strategies for reaching out to local organizations and attending networking events to promote Common Ground\xe2\x80\x99s community and identify and recruit potential members
• Develop and implement strategies for identifying businesses that could potentially benefit from Common Ground\xe2\x80\x99s services
• Develop relationships with current and former members to generate business by reducing churn and exploring members\xe2\x80\x99 business networks for new members
• Work with CM and sales teams to create scalable processes for business development
• Proactively gather data on members\xe2\x80\x99 business objectives and identify both Common Ground and member services that could help members achieve their objectives
• Seek opportunities to engage members to discover and discuss members\xe2\x80\x99 objectives, i.e. use member service request as an opportunity to learn more about member, member\xe2\x80\x99s business and any other needs member may have
• Plan and supervise educational, professional and personal development events based on members\xe2\x80\x99 needs and requests
• Supervise in-building events for compliance with house rules and intercede or escalate issues as they arise
• Design and formulate rules, guidelines and best practices for the community with goal of optimizing member experience
• Make recommendations regarding best practices, including but not limited to: community management, sales, events, training, and member experience to Community Manager
• Explain Common Ground policies and procedures to members, including but not limited to: membership agreement and billing procedures

• Bachelor\xe2\x80\x99s Degree in Hospitality, or any related field

• Must have strong verbal and written communication skills and customer service
• 3-5 years\xe2\x80\x99 experience in organizing event is a must

• Project management and business operations experience are added advantage

• Exceptional organizational and multitasking skills
• Demonstrate integrity, dependability, responsibility, accountability, self-awareness, work ethic, and empathy