Job Description

Additional

Assistant Concierge Manager - Setia City Mall

If you are looking for an exciting role that works closely with a dynamic team and offers growth opportunities, this is the role for you.

The Assistant Concierge Manager is responsible for managing the first impressions of our visitor and tenants. Your duties include but not limited to :

Customer Focus

To lead and achieve service excellence to our visitors and tenants, and always strive to exceed expectations

Maintain good relationships with visitors and tenants to attain favourable feedback

People

Demonstrate a pleasant and polite disposition at all times

Demonstrates Core Values to create and maintain an environment that ensures positive and cooperative working relationships with team/peer, management, tenants and visitor.

Operational

Set departmental objective and work schedules

Train and guide team in managing and solving customer queries/feedback in a timely manner

Monitor the appearance, standards and performance of the Concierge team members with an through on training and teamwork

Ensure all team members have current knowledge of the products and services.

Ensure all team members adhere to policies, procedures and public safety guidelines

Support marketing teams campaigns

Monitor, review and improve concierge workflow and SOP

You must have 5 years experience in a similar capacity with a passion for delivering exceptional levels of guest service. Excellent grooming standard is a must have. You must also be a highly motivated individual and able to take initiative, organised, manage pressure and be able to effectively manage and prioritise multiple tasks. Essential to the role is excellent proficiency in English, able to work on shifts and public holidays.

We create award-winning urban precincts, new communities, retail precincts, and workplaces to the highest sustainability standards. We are also privileged to create essential civic and social infrastructure including state-of-the-art hospitals, universities and stadiums around the world.

Lendlease is a diverse, flexible and inclusive employer of choice. We engage, enable and empower our people. Inclusion sets us all up for success.

If you feel this position is suited to your skills, experience, and career aspirations, please apply on the link.

To find out more about us and to explore all other opportunities visit

Lendlease is committed to being a diverse and inclusive employer of choice by engaging, enabling and empowering our people. All qualified applicants will receive consideration for employment and we are happy to consider flexible working arrangements. Inclusion sets us all up for success and we particularly encourage applications from currently under-represented groups in our industry including those who self-identify as women, black, Asian, minority ethnic, lesbian, gay, bisexual, transgender and/ or disabled.

Lendlease