Assistant Customer Service Manager (freight Forwarding) In Port Klang
Port Klang, M10, MY, Malaysia
Job Description
Since 2005, our client has been a reliable name in the logistics industry, providing end-to-end transportation solutions for importers and exporters. Their commitment to efficiency, reliability, and personalized service ensures every consignment is handled with utmost care--whether by
Sea, Road, or Air
.Position: Assistant Customer Service Manager
Location: Port Klang
Responsibilities
Support the Customer Service Manager in overseeing daily client service operations. Handle customer inquiries, service issues, and shipment updates in a timely and professional manner. Coordinate with internal departments such as operations, sales, and customs to ensure service quality and delivery timelines. Build and maintain strong relationships with key customers, ensuring their logistics requirements are met. Assist in developing and implementing service improvement initiatives to enhance customer satisfaction. Prepare service performance reports and assist in staff training where necessary.
Requirements
Minimum
5 years of experience
in logistics, freight forwarding, or customer service. Strong interpersonal and communication skills with customer-oriented thinking. Ability to multitask and handle client demands under pressure.Mandarin-speaking candidates
will have anadded advantage
.REMUNERATION PACKAGES:
Basic: RM 5,000
EPF, SOCSO, EIS
Benefit:
Annual Leave, Bonus & Etc
Working Days: Mon - Friday, Sat
Working Hours: 8.30 - 5.00pm / 9.00-12.30pm (alternate after probation)
Job Types: Full-time, Permanent
Pay: RM5,000.00 - RM5,500.00 per month
Ability to commute/relocate:
Port Klang: Reliably commute or planning to relocate before starting work (Preferred)
Application Question(s):
What is your salary expectation?
Experience:
Customer service: 3 years (Preferred)
Work Location: In person
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Job Detail
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Job IdJD1282296
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationPort Klang, M10, MY, Malaysia
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EducationNot mentioned