Smileworld Dental Group is looking for a highly organised and patient-focused Assistant Clinic Manager. This is a vital role designed to support the Clinic Manager in all aspects of practice operations, patient experience, and team coordination.
You will be the operational backbone of our high-end aesthetic clinic, ensuring every day runs smoothly and efficiently. You will act as a key point of contact for patients, support the consultation process, and help drive the clinic's performance.
This is the perfect opportunity for an experienced senior dental professional (such as a Head Nurse or Senior Patient Coordinator) who is ready to take the next step into a leadership role.
Key Responsibilities:
1. Daily Operations & Team Coordination:
Assist the Clinic Manager in overseeing all day-to-day clinic operations.
Manage the clinic's schedule to optimize patient flow and dentist productivity.
Supervise and support the front-desk and patient-facing administrative staff.
Handle patient check-in and check-out processes during peak times, ensuring a premium experience.
Assist with inventory control and ordering of clinic supplies.
2. Patient Coordination & Sales Support:
Act as a secondary coordinator for patients, supporting them through their treatment journey.
Assist the Clinic Manager with new patient consultations, helping to prepare digital scans, photos, and information packets.
Learn to present financial options and treatment plans, handling simpler cases independently and supporting the Manager on complex smile makeovers.
Make patient follow-up calls to schedule appointments, confirm treatment details, and answer questions.
Help the clinic achieve its growth targets by ensuring every patient receives outstanding service and clear communication.
3. Administrative & Financial Duties:
Manage patient records with high accuracy, ensuring all data is up-to-date.
Process patient payments, manage deposits, and prepare daily financial reports for the Clinic Manager.
Assist in tracking clinic KPIs (Key Performance Indicators) such as patient wait times, consultation bookings, and payment status.
Who We Are Looking For (Candidate Profile):
Experience:
+ A minimum of 3-5 years of experience in a
dental clinic is essential.
Ideal Backgrounds:
Senior Dental Nurse (with strong admin skills), Head Receptionist, Patient Coordinator, or an existing Clinic Administrator looking for promotion.
Skills:
Exceptional Organisation:
Meticulously detail-oriented with the ability to manage multiple tasks in a fast-paced environment.
Strong Dental Knowledge:
A solid understanding of dental terminology and clinic procedures (especially aesthetics/aligners) is required.
Communication:
Fluent in English and Bahasa Malaysia.
Proficiency in Mandarin (both spoken and written) is highly preferred.
Team Player:
A positive, hands-on attitude with the ability to lead by example and support the entire team.
Tech-Savvy:
Proficient with clinic management software and Microsoft Office.
Sales-Aware:
Comfortable in a results-oriented environment and supportive of the clinic's sales and growth goals.
Why Join Smileworld Dental Group?:
A Clear Path to Management:
This role is the perfect training ground for a future Clinic Manager position within our growing group.
Stable & Professional Environment:
Work in a state-of-the-art clinic with a strong, supportive team.
Learn from the Best:
Be mentored directly by the Clinic Manager and develop high-value skills in practice management and sales.
*
Competitive Compensation:
We offer a competitive base salary and a
performance bonus
tied to clinic targets and your individual contribution.
Beware of fraud agents! do not pay money to get a job
MNCJobz.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.