Job Description

Shangri-La, Kuala LumpurBe part of our Shangri-La familyShangri-La Hotels and Resorts began in 1971 with our first deluxe hotel in Singapore. Today, the group comprises over 102 deluxe hotels and resorts in key cities in Asia Pacific, North America, Europe and the Middle East.Based in Hong Kong, we are expanding globally with developments under way throughout Asia, the Middle East and Africa. With our extensive footprint in Asia and in key cities worldwide, we offer global exposure, exciting career prospects and opportunities in hospitality, F&B, real estate, technology, marketing, design, business development, finance, project management, and many other areas.Shangri-La Kuala Lumpur is perfectly situated in the heart of the city, to explore and discover well-known attractions and activities that Kuala Lumpur has to offer.As a premier deluxe hotel with a proud tradition in providing gracious Malaysian hospitality to the world, we are inviting dynamic individuals to join one of the region's most exclusive city hotel.We are in search of energetic, vibrant and multi-skilled individuals who are able to meet the ever-changing challenges and contribute towards the success of the hotel.It takes a very special kind of person to work at Shangri-La. Someone with an eye for detail and the skills to perform. Someone with an attitude to deliver and a passion to delight.Job Summary:The Assistant Director of Human Resources is responsible for supporting the Director of HR in overseeing all human resources functions within the organization. This role involves coordinating HR operations, managing employee relations, administering staff medical insurance and benefits, and ensuring compliance with labor laws. The Assistant Director plays a key role in recruitment, from conducting interviews to facilitating the selection process. Additionally, the role includes performance management, training and development, and supporting a positive work environment to improve employee engagement and promote the hotel's culture of excellence.Key Responsibilities: * Human Resources Operations:

• Oversee the day-to-day HR operations, ensuring smooth HR processes, including recruitment, onboarding, and offboarding.
• Assist in managing HR policies, procedures, and systems, ensuring adherence to industry best practices and local employment laws in Malaysia.
• Talent Acquisition and Recruitment:

• Support the recruitment process by working closely with department heads to determine staffing needs.
• Lead recruitment efforts for key positions, ensuring the hiring of top talent that aligns with the organization's standards.
• Build and maintain a pipeline of qualified candidates.
• Employee Relations & Engagement:

• Act as a point of contact for employee relations issues and provide guidance on resolving conflicts, grievances, and disciplinary matters.
• Foster a positive and inclusive work culture by supporting employee engagement programs, recognition initiatives, and team-building activities.
• Conduct regular employee satisfaction surveys and develop action plans to address employee concerns.
• Training & Development:

• Oversee and facilitate the creation and implementation of training and development programs aimed at enhancing employee skills and performance.
• Ensure that new hires undergo comprehensive orientation and training to align with the organization's culture and operational standards.
• Performance Management:

• Assist in managing the performance appraisal process, ensuring timely reviews and constructive feedback.
• Support managers in setting clear performance goals and addressing performance issues as needed.
• Compliance & Reporting:

• Ensure compliance with Malaysian labor laws and hotel industry regulations, including health and safety, compensation, and benefits.
• Maintain accurate HR records and ensure timely and accurate HR reporting to senior leadership and external authorities.
• Compensation & Benefits:

• Support the administration of compensation and benefits programs, including payroll, bonuses, and health insurance.
• Assist in the development of competitive compensation strategies to attract and retain talent.
• Leadership Support:

• Provide guidance and support to department managers on HR-related matters, offering advice on employee performance, disciplinary actions, and HR best practices.
• Collaborate with the Director of HR on strategic HR initiatives to align with the hotel's business objectives.

• Bachelor's Degree in Human Resources or related field.
• Minimum of 5 years of experience in a senior HR role, preferably within the hospitality industry.
• Strong knowledge of Malaysian labor laws, HR best practices, and the hospitality industry.
• Excellent communication, interpersonal, and leadership skills.
• Proven ability to manage and resolve complex employee relations issues.
• Strong organizational and time management skills with the ability to handle multiple tasks simultaneously.
• High level of discretion and the ability to maintain confidentiality.

Shangri-La Hotels & Resorts