Job Description

Responsibilities:-

• Acts as single point of contact and accountability client
• Oversee key services, including operational management, contract management and client relationship management
• Establish and continually improve service delivery model, ensuring client service response goals are met
• Oversee audits to ensure compliance with management and operations standards
• Measures and monitors Key Performance Goals
• Provide input on monthly/quarterly/annual reporting
• Provide leadership, mentoring and coaching to a staff of direct reports
• Participate in Quarterly Business Review (QBR) Meetings with the regional accounts team

Qualification:-

• A Bachelor\'s degree in Mechanical & Electrical Engineering, Facilities management or related field is preferred. Proven experience in a similar role, with 5 to 7 years of experience.
• Strong knowledge of business operations and financial management.
• Excellent leadership and communication skills.
• Proficiency in Microsoft Office and other relevant software.
• Strong problem-solving skills and the ability to think creatively.
• Ability to work under pressure and handle multiple tasks.
• Good interpersonal skills and the ability to work collaboratively with other teams and departments.
• Excellent customer service skills and the ability to handle customer complaints effectively.
• Knowledge of relevant laws, regulations, and policies.

Skills:-

• Strong leadership skills and the ability to manage a team effectively.
• High level of organization and attention to detail.
• Ability to prioritize tasks and manage time effectively.

Location:On-site \xe2\x80\x93Kuala Lumpur, MalaysiaJLL Privacy NoticeJLL, together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL\xe2\x80\x99s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our .For additional details please see our career site pages for each country.

Jones Lang LaSalle