Job Description

Job descriptions

1. Responsible to assist the Senior Manager in managing all F&B outlet as a successful independent profit centre, in line with the outlet\xe2\x80\x99s operating concept and standard.
2. Ensuring maximum guest satisfaction while operating within budget, helping to ensure the financial success of the outlets.
3. The incumbent is also being responsible to assist with the efficient running of the department in line with strategies and brand standards, whilst meeting associate and guest expectations.

Key Areas of Responsibility

1. Deliver Food and Beverage service of high standard and in accordance with departmental standards and procedures.
2. To motivate the team to maintain good standard of food, service health and safety.
3. To ensure all outlets operates efficiently and profitably.
4. To keep good rapport with guests.
5. Able to take charge and provide solutions on customers\xe2\x80\x99 constructive feedback.
6. To perform ad-hoc tasks given by the management in timely manner.
7. Assess development needs and train and coach staff.
8. Delegate duties and tasks to staff to meet objectives and maximize resources.
9. Set and monitor quality and service standards for staff.
10. Ensure staffs operate within company policies.
11. Oversee the preparation and presentation of Food & Beverages to meet the set standards.
12. Resolve customer complaints promptly.
13. Monitor cleanliness and hygiene of Food & Beverage outlets area.

Requirements

1. Relevant degree/diploma/certificate in Hospitality or F&B Management.
2. Minimum 2 \xe2\x80\x93 3 years\' work experience as Assistant Outlet Manager or Team Leader / Supervisor in a hotel or large restaurant with good standards.
3. Good customer service, communication and interpersonal skills.
4. Creative thinker, with an ability to push boundaries.
5. Craves connections to other people, places, stories and ideas and has the ability to create inspiring experiences.
6. Proven ability as an effective and caring leader fostering a culture where people are empowered to be their best.
7. Ability to coach team members and develop them further in new roles.
8. Ability to manage change and deal with complex situations requiring the assessment of priorities, and having the tenacity to follow through to successful conclusions.
9. Candidate must be willing to work during Weekends and Public Holidays.
A\'Famosa Resort is a 520-hectars resort located in the countryside of Melaka. Surrounded by rolling hills and lush countryside.
Company\'s vision is to be resort destination in Malaysia for leisure, business, sports and recreation and adventure.
Company\'s perks
1. Medical benefits
2. Staff meals
3. Transportation
4. Hostel
5. Free theme park tickets upon confirmation
Diploma / Advanced Diploma / Higher Graduate Diploma / DVM / DKM Level 4 / DLKM Level 5