Assistant Front Office Manager

Rompin, Malaysia

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Customer satisfaction (guest feedback, social media review).
Financial performance (up selling, room revenue, operation auditing).
Identify training needs, assists in development formal training plans and implementing training sessions.
Manages and motivates the Front Office team in order to provide a high standard of service for customers.
Welcomes guests and fosters customer loyalty through his/her friendly manner.
Develops high quality relationships with guests throughout their stay.
Handles any guest complaints or contentious issues that cannot be settled directly by team members and provides a fast solution.
Oversee and supervises guest arrivals and departures with the guest service supervisor and duty managers.
Provide high level of customer service and maintain a high profile in the day to day front office operations.
Ensures that the pricing policy and internal audit procedures are duly applied.
Supervises the management of debtors, group and individual guest invoicing and cash operations.
Review arrival list for all arrivals and VIPs to check room allocations, amenities and special requests.
Prepare monthly and daily revenue report and circulate to all HOD\'s.
Prepare Room revenue and occupancy forecast take action on rate strategies.
Is involved in recruitment of new team members for front office.
Integrates and trains employees, providing support for skills development.
Ensures that all front desk employees are well presented (uniforms, personal hygiene etc), and also punctual.

Required Skill:

Well-developed communication and customer relations skills.
Highly organized, results-oriented with the ability to be flexible and work well under pressure.

Experience:

Minimum 2 or 3 years work experience as Assistant Manager or Duty Manager in a hotel.

Benefit:

Job Type: Full-time Salary: RM4,500.00 - RM5,500.00 per month Ability to commute/relocate:

Kuala Rompin: Reliably commute or willing to relocate with an employer-provided relocation package (Required)

Experience:

Language:

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