Job Description

MohonKelayakan(FEMALE APPLICANT ONLY)Assistant Head Spa Manager is ultimately responsible for overseeing the Head Spa operations and team to deliver an excellent Guest and Member experience while managing annual revenue targets. Assistant Head Spa Manager will also be required to achieve revenue targets and manage customer feedback. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Manage overall operations of the Head Spa
• Manage and carry out procedures, have current knowledge of treatments, and ensure all treatments comply with current legislation and company standards
• Ensure client experience is proficient including bookings, payments, and consultation cards
• Managing spa team members and therapists to ensure high motivation, provision of high quality service and ongoing development
• Drive team to meet and exceed agreed revenue targets through a creative approach to delivering alternative programmes to core fitness-based schemes
• Meeting department annual budget and be accountable for maintaining and operating within financial targets as well as net movement
• Manage customer feedback effectively to ensure continuous service and programme improvement
• Instill brand values and standards to maintain quality on a daily basis
• Ensure customers receive friendly and consistent personalised service from all team members
• Respond to audits to ensure continual improvement is achieved
• Maintain awareness of department security related to cash, stock and equipment and ensure all department procedures are followed

TanggungjawabOperational Management

• Oversee day-to-day operations of the Head Spa, ensuring a seamless and efficient workflow.
• Ensure the Head Spa is clean, well-maintained, and adheres to health and safety standards.
• Manage inventory of Head Spa products and supplies, ensuring adequate stock levels.

Team Leadership

• Supervise, train, and motivate a team of therapists and support staff.
• Conduct regular team meetings and training sessions to enhance skills and knowledge.
• Handle staff scheduling, ensuring optimal coverage during operating hours.

Client Experience

• Ensure exceptional client service and satisfaction, addressing any concerns or complaints promptly.
• Monitor and maintain high standards of service quality and client care.
• Conduct client consultations and offer personalized recommendations for treatments and products.

Sales and Marketing

• Promote Head Spa services and products to clients, aiming to achieve sales targets.
• Develop and implement marketing strategies to attract new clients and retain existing ones.
• Create and manage special promotions and packages to drive business growth.

Manfaat

• KWSP
• SOCSO
• Medical claim included
• Annual and medical leave shall be in accordance with the prevailing Labour Law

KemahiranLeadership Problem-solving Customer service Communication Organizational skills Financial acumen Sales Techniques Time managementImportant InformationNever provide your bank or credit card details when applying for jobs. Do not transfer any money or complete unrelated online surveys. If you see something suspicious, Report This Job ad.

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