Job Description

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it\xe2\x80\x99s with Hilton where we never forget the reason we\'re here: to delight our guests, Team Members, and owners alike.

The Assistant Human Resources Manager will manage the Human Resources operation as well as Learning & Development, in line with Hilton and hotel policies and procedures.

What will I be doing?

As the Assistant Human Resources Manager, you will be responsible for performing the following tasks to the highest standards:

Personnel

• Liaise with local government authorities regarding labour law, labour relations and arbitration cases.

• Prepare procedure released concerning the labour contracts for team members.

• Develop and maintain a team member relations program, include social and sports activities, service award programs, and employee counselling to increase team member\xe2\x80\x99s satisfaction.

• Take charge of recruitment according to hotel business requirement and the manning situation.

• Handle the check in / out for Level 8 and above team members.

• Supervise and check all records on sick leave, medical expenses, misconduct and the Personnel Action Form.

• Supervise and support the HR Supervisor to manage the team member facility.

• Maintain safety and cleanliness of work areas and team member areas, including, but not limited to, the team member restaurant and locker rooms.

• Supervise and support the HR Supervisor to keep the fluent and right operation on B&C.

• Ensure that the security and confidentiality of the HR Department is strictly adhered to.

• Initiate any new and improved system / procedure to be implemented in order to upgrade all personnel filing system and records.

• Handle arbitration cases to protect hotel\xe2\x80\x99s benefits.

• Handle team member\xe2\x80\x99s complaints and communicate with the other departments.

• Take charge of HR Audit to arrive the budget and to standardize HR\xe2\x80\x99s operation.

• Build HR P&P to increase the efficiency of HR.

• Build an environment of support for the other departments.

• Responsible for manning, exit interview and turnover analyses.

• Ensure that team members maintain a high standard of personal appearance and hygiene and adhere to the hotel and department\xe2\x80\x99s grooming standards.

• Market survey for HR related to adjust our strategy on time.

• Handle Foreigners\xe2\x80\x99 work permits and visa applications.

• Discipline team members when necessary.

• Ensure high standards of personal presentation and grooming.

• Assume the duty of the HR Director during his / her absence.

• Implement the hotel\'s recruitment and selection process, providing Division and Department Heads with effective and efficient recruitment solutions.

• Liaise with school alliance and oversee the recruitment website to expand and maintain the recruitment channel.

• Establish and maintain good relationships with schools.

Learning & Development

• Update the training notice board with all information on happenings in and out of the hotel as well as training information.

• Organize reward and certification programs.

• Keep records of each individual TM on every hotel training he / she has attended.

• Organize in coordination with the Director of HR and Department Heads, approved cross-training.

• Coordinate departmental cross training.

• Facilitate total quality management.

• Manage training and development.

• Develop strategies which address hotel guidelines and Human Resources policies on training and development.

• Develop plans to conduct needs analyses and in-house training on a regular basis.

• Design and maintain hotel training records or legislative on a regular basis.

• Develop tools and systems to ensure training and development programs meet the hotel\xe2\x80\x99s

objectives.

• Ensure that training and development are integrated into business plans and budgets, and

targeted goals are identified and monitored.

• Take part in the preparation and planning of the Training department\xe2\x80\x99s goals and objectives.

• Monitor the implementation of quality management systems.

• Assist with the management of department cost control.

• Prepare and manage Training department budgets.

• Monitor, analyze and report variations from the budget.

• Coordinate work operations within the department.

• Develop performance standards for operations in the Training department.

• Assess work operations and prepare plans to implement change when required.

• Facilitate multiskilling.

• Manage TM trainings and development using the Hilton and Hilton Garden Inn human resources management systems.

• Manage the planning and delivery of orientation programs.

• Implement TM performance appraisals.

• Provide ongoing advice and support to team members under your supervision.

• Implement appropriate management practices that provide team members motivation and communication.

• Set team goals in consultation with team members according to hotel / department goal, policies and practices.

• Maintain personal presentation to hotel, Hilton and Hilton Garden Inn standards.

• Ensure all reporting and servicing deadlines are met on a timely basis.

• Manage the completion of monthly and ongoing training reports.

• Provide information as required regarding training records and attendance.

• Assist all departmental trainers if necessary, with their training.

• Deal effectively with guests and workplace colleagues from a variety of cultures.

• Be aware of duty of care, and adhere to occupational health and safety legislation, policies and procedures.

Others

• The Management reserves the right to change / extend this job description if necessary, at any point of time during her / his employment.

• Carry out any other reasonable duties and responsibilities as assigned.

What are we looking for?

An Assistant Human Resources Manager serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Proficient in Microsoft Word, Excel and PowerPoint.

• Strong sense of responsibility and self-motivation.

• Able to work with all levels of team members.

• Excellent presentation and communication skills.

• Good organizational and presentation skills.

• Fluent in written and spoken English to meet business needs.

• Good communication skills, both verbal and written.

• Good relationship with the local labor bureau and government agencies.

• Thorough knowledge of federal, state and local laws.

• Thorough knowledge of salary, employment and benefits administration and payroll.

• Must possess basic computational ability.

• Ability to manage by example.

• Ability to maintain excellent relations with associates and maintain team member and guest confidentiality at all times.

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Hilton