Job Description

• Knowledge of cybersecurity best practices and cloud services (e.g., Dropbox, Google Workspace).
• Strong analytical skills and ability to troubleshoot technical issues.
• Effective communication, able to explain technical concepts to non-technical users.
• Focused on customer support and teamwork.
• Flexibility for various tasks, including after-hours support.
• Ability to document technical processes and solutions.

Responsibilities

• Assure Useful Information provided for the Business to Increase Sales and Reduce Loses through Technology with Highest Efficiency and Cost Effectiveness.
• Anticipate and define customer needs, develop solutions, and contribute to quality management for both external and internal customers.
• Provide service for system errors or wrong settings, including Outlet POS, Warehouse, Dropbox Reporting, and Accounting Systems.
• Provide service for software, hardware, data security, and internet environments in Office, Warehouse, and Outlet locations.
• Conduct stock takes.
• Communicate with other departments for requirements or information exchange.
• Perform any other duties assigned by your supervisor, Line Manager, or Function Head.
• Provide training in Microsoft Excel, system structure, and system SOP.
• Measure and analyze risk.

Benefits

• KWSP
• SOCSO
• Medical claims

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