Job Description

Four Seasons Hotels & Resorts

Four Seasons is dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality. The deeply instilled Four Seasons culture is personified by its employees \xe2\x80\x93 people who share a single focus and are inspired to offer great service. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating every one we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us, discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About Four Seasons Resort Langkawi, Malaysia
Voted the #1 Resort in Malaysia by Cond\xc3\xa9 Nast Readers\xe2\x80\x99 Choice Awards 2020, it\'s Flanked by a tropical rainforest, limestone cliffs and the emerald waters of the Andaman Sea, the natural beauty on our Island of Legends is as dramatic as it is serene. Tucked away within an UNESCO World Geopark, our Resort\xe2\x80\x99s Malay-style pavilions and villas offer both quiet, romantic havens for lovebirds as well as versatile family-oriented retreats.

Join our team!

Are you ready to take the next big step in your career? Four Seasons Resort Langkawi is looking for an Assistant Laundry Manager. His/her is responsible to manage day to day Laundy Operation for its external and internal guests.

The Assistant Laundry Manager manages the staff of the Laundry/Valet Department. Interviews, trains and schedules the staff. Conducts Performance Evaluations and disciplines staff when needed. Ensures communications and follow-up on any problems, guest requests or special requirements.

Major Responsibilities

General

• Is directly responsible for the day-to-day key processes in his/her area of work
• Where applicable, acts as shift leader; leads and motivates colleagues by example
• Assumes training responsibilities when required; demonstrates a high degree of standards awareness
• Actively offers operational, employee and customer related feedback to management
• Displays warmth, care and genuine enthusiasm when dealing with guests and internal customers; lives the Golden Rule

Departmental

• Oversee the day-to-day operation in areas relating to the Laundry Department and to administer the supervision of all staff in conjunction with the Executive Housekeeper.
• Properly schedule staff and coordinate the daily assignment of work.
• Manage department labor to ensure maximum efficiency and productivity for the hotel.
• Interview and train the staff. Hold team members accountable and discipline staff when needed.
• Properly open the Department. Check night report and prepare the team for daily assignments.
• Monitors daily assignments to assure that productivity and quality standards are being met, staff is being supported and guest needs are being met.
• Ensure communication and follow-up on any problems, guest requests or special requirements.
• Resolve guest complaints, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible.
• Takes action in all matters related to the safety, security, satisfaction and well-being of hotel guests and employees.
• Check daily for maintenance conditions and submit the work orders for repairs through Engineering Work Order and follow through or escalate to the Engineering Department.
• Linen and Uniform quality control \xe2\x80\x93 clean and stocked.
• Make inspection trips through entire Resort checking on production methods and procedures. Check washing formulas, making corrections and improvements whenever possible.
• Comply with Four Seasons\xe2\x80\x99 Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact

Specific Responsibilities and Tasks

General

• Actively participates in briefings and meetings; facilitates communication between internal and external guests and management
• Maintains a clean and orderly work area and promotes a safe working environment
• Performs any additional duties as assigned by hotel management.

Departmental

Receiving related:

• Ensuring that the laundry area is always kept clean and well organized.
• Ensures proper quality control and documentation
• Maintains stores in excellent physical order and ensures accurate documentation

Key Functions

\xc2\xb7 We are looking for individuals who possess a high proficiency with Microsoft Office and have working knowledge of Birchstreet systems.

\xc2\xb7 The ability to possess a high level of professionalism and integrity while maintaining the confidentiality of the office is essential.

\xc2\xb7 Applicants must also have high attention to detail and the ability to multi-task in a fast-paced environment.

\xc2\xb7 Applicants must be an organized people and have an attention to details attitude.

\xc2\xb7 Experience working in a resort or hospitality setting is preferred.

\xc2\xb7 Bilingual (English and Malay) preferred.

Qualifications & Experience

• Preferred experience in a luxury hotel in Rooms Division (Housekeeping or Laundry) or equivalent with Four Seasons or another organization.
• Strong communication and interpersonal skills.
• Creates motivating work environment.
• Have a high level of attention to detail.

Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview.

Four Seasons believes in offering the best to the best; check out some of our amazing benefits!

• An opportunity to be a part of a cohesive team with opportunities to build a successful career with global exposure
• The opportunity to engage in a diverse and challenging work environment
• Exclusive discount and travel programs with Four Seasons Hotels and Resorts
• Competitive salary and benefits ((Medical, Dental, Life Insurance, EPF, SOCSO etc)
• Complimentary uniforms and uniform care
• Complimentary Employee Meals
• 5 working days and 2 off days

Remarks: Due to current Employment Visa restrictions in Malaysia, this position is only open for Malaysian Nationals or those who have Malaysian Spouse Visas, can only apply.

The management level for this position is: Operations \xe2\x80\x93 Assistant Department Heads

The location for this position is: Langkawi, Kedah, Malaysia

Learn more about what it is like to work at Four Seasons, visit us:

Learn more about Four Seasons Langkawi on Social Media:

Instagram: @FSLangkawi

Twitter: @FSLangkawi

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For more details please visit our website :

Four Seasons Hotels