Job Description

Job descriptionSome careers have more impact than others.If you\xe2\x80\x99re looking for a role where you can continue to make an impression, take the next step at HSBC where your contributions will always be valued.Global Service DeliveryWithin HSBC Technology and Services, Global Service Delivery is a business-aligned, customer-servicing organisation with the primary objective of driving operational excellence across our businesses worldwide. Achieving this through the consolidation, simplification and continuous improvement of processes across the full range of HSBC operations, the division simultaneously takes responsibility for managing operational, location and processing risk and ensuring that services provided are at a best-in-class price point for the required quality level.We are currently seeking an experienced professional to join our payments team in the role of Assistant Manager Banking Operations.Role PurposeThe jobholder is responsible for the following:

• To assist in planning, implementation and maintaining the operations processes and procedures to support.
• To assist the Line Manager in ensuring the compliance\xe2\x80\x99s requirements are adhered in accordance with Bank and regulatory requirements.
• To ensure proper systems management and methodology from time-to-time accordance to any new changes or regulatory requirement.
• Provide oversight for Account Servicing, Account Closure, Market Execution and Regulatory Reporting involving SREF as well as StatSmart. This includes ensuring good, thorough MI is produced on production outputs and the same is published in relevant monthly Governance forums.
• Liaison with various internal stakeholders and work closely with WPB in handling customer/branch complaint/queries.
• Third Party engagement with CROWN for liaison activity involving Department Record Retention Schedule.
• To support Business Contingency related requirements and act as the BCP Coordinator for WPB Operations.
• Provide Transaction Line Monitoring on outstanding balances on all suspense accounts owned by Banking Operations and manage exceptions by ensuring balances are substantiated and cleared in accordance with agreed time frame. This includes escalating and reporting to relevant functions and line management.
• Management Information, other required data and communication are completed accurately and supporting statistics/reports/returns are presented within agreed timescales.
• Maintain strong operational and process management disciplines within the offshore business teams to ensure consistency in meeting / exceeding the agreed service standards.
• Proactively identify and improve on service delivery. Execute initiatives to increase business partner and client satisfaction through improvement in quality and consistency of service delivery to achieve mature and sustainable operating model.
• Other than managing the Banking Operations work done from onshore and GSC, the role also manages complaints from frontline and frequently meets-up with Local Enforcement Agencies (LEA) to provide statements on Bank\'s behalf as well as liaise with external lawyers for freezing order, garnishee order, voluntary liquidation, writ of seizure, winding-up order, and bankruptcy checks. This also involves reviewing all disclosure requests from regulators, law enforcement, courts, and other central government authorities and act as the contact person for HSBC on any ongoing investigation by Local Enforcement Agency as well as attend court sessions as a witness to corroborate with documents submitted to Local Enforcement Agency.

Impact on the Business

• Contribute towards department\xe2\x80\x99s AOP by providing an efficient and error free operational process.
• Managing operations cost to achieve AOP.
• Maintain HSBC internal control standards including the timely implementation of internal and external audit points together with any issue raised by external regulators.

Requirements

• Preferably a degree qualification with 3 to 5 years of related working experience;
• Strong knowledge of Banking Services and Operations;
• Strong team player with an energetic, enthusiastic and flexible working style;
• A team leader who is able to lead, motivate and guide a team;
• Strong communication and analytical skills;
• Strong interpersonal skills and able to work independently;
• Good at multi-tasking and able to prioritize jobs that are time critical;
• Able to work under pressure and for extended hours whenever required;
• Strong interest in improving the current processes and enhancing customer service;
• Is customer-oriented and maintains a proactive approach in problem solving.

Due to local laws and governance, candidates with immediate right to work locally and no relocation need will be prioritised.Opening up a world of opportunity.www.hsbc.com/careersHSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.Issued by HSBC Bank Malaysia Berhad

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