Job Description

Job descriptionSome careers open more doors than others.If you\xe2\x80\x99re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.Wealth and Personal Banking is our new global business combining Retail Banking and Wealth Management; and Global Private Banking, to become one of the world\xe2\x80\x99s largest global wealth managers with USD1.4 trillion in assets. Across Asia, where wealth pools are growing faster than in any other region, HSBC\xe2\x80\x99s wealth revenues grew 12% in 2019 (year-on-year) to USD5.7 billion. Our dedicated colleagues serve millions of customers worldwide across the entire spectrum of private wealth, ranging from personal banking for individuals and families, through to business owners, investors and ultra-high-net-worth individuals. We provide products and services such as bank accounts, credit cards, personal loans and mortgages, as well as asset management, insurance, wealth management and private banking, that best suit our customers\xe2\x80\x99 needs..We are currently seeking an experienced professional to join this team in the role of Assistant Manager Branch.Principal Responsibilities

• Assist the Branch Manager/ Customer Service Manager to deliver world class customer experience and business profitability through smooth branch operations (Services and Cross Sales) while adhering to both internal and external control standards.
• To deliver world class customer experience and consistent service delivery through all touch points of the branch service platform.
• To increase business opportunity and create brand loyalty through efficient operations and excellent customer service.
• The individual has to ensure the Branch implements/attains all service / operations/ business development initiatives and to manage the resources and activities and ensure that a high standard of customer service, operations standards and good sales results are maintained at all times.
• Ensure that administrative matters are attended to promptly with consideration especially to related costs. In a busy environment, such as customer service, he has to monitor procedures to ensure conformity with standard practice and at all same time, ensure that staff remains motivated to perform well.
• To harness branch resources in providing a high standard of service, operations and sales while maintaining strict expense discipline to control costs.
• The jobholder plays an important role of the second executive in the branch to support and assist the branch manager in driving a profitable business through high customer engagement and efficient operations.
• The jobholder is given considerable autonomy to manage the area of responsibility but must ensure all decisions are taken within the parameters specified under the guidelines/directives laid down by the regulatory authorities.
• The jobholder must work closely with the Business representatives and the branch Commercial Banking team to drive world class customer experience for all customers.
• Ensure a "Satisfactory" or corresponding rating (where applicable) for all compliance and AML related audits/reviews conducted on the areas of the businesses under their responsibility.
• Manage operations with minimum operational losses on staff account. Proactively report potential losses to Management and ensure immediate action is taken to contain losses when discovered.
• Manage customers\xe2\x80\x99 expectation, identify needs and provides relevant solutions in accordance to the Bank\xe2\x80\x99s KYC and business ethics policy.
• To discharge the compliance and Anti-Money Laundering (AML)/ counter-financing of terrorism (CFT)/ sanctions control responsibilities as Local Compliance Representative (LCR) by implementing compliance and AML/ CFT/ sanctions controls, policies and procedures, ensuring an adequate understanding of all relevant regulations applicable to the business and generally assisting with the resolution of compliance and AML/ CFT/ sanctions problems

Requirements

• A minimum of a Bachelor\xe2\x80\x99s Degree in business related is required for this role.
• At least 3-5 years working experience in branch services and operations at supervisory management level with good understanding of Retail and Wealth products and services
• Good interpersonal skills with well-developed coaching and mentoring skills
• Excellent verbal and written communications skills
• Passion for face-to-face service
• Planning/organization/analytical reasoning
• Negotiation, influencing and communication skills to drive change.
• Able to work under pressure and portray good leadership in order to be the role model of other staff in the branch.
• Only Malaysians are encouraged to apply.

Due to the urgent hiring need, candidates with immediate right to work locally and no relocation needed will be prioritized.Opening up a world of opportunity.HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.Issued by HSBC Bank Malaysia Berhad

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