Job Description

?? Assistant Manager, Building ??, ?? up to MYR 6,000, FIVE SENSES Experience Suite WP Kuala Lumpur ????? - Ricebowl
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Assistant Manager, Building
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MYR4,000 - MYR6,000 Per Month
KL City,
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Posted a day ago o Closing 9 Nov 2025
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Education & Experience

• Diploma/Degree in Facilities Management, Building/Property Management, Hospitality Management, or related field.
• Minimum 3-5 years of experience in building or facilities management (experience in hospitality, serviced apartments, Airbnb operations, or hotels is preferred).
• Knowledge of building maintenance, safety regulations, and hospitality service standards.

Skills & Competencies

• Strong leadership and team management skills (housekeeping, maintenance, security, and front desk teams).
• Ability to oversee daily building operations, facilities, and tenant/guest satisfaction.
• Solid understanding of health & safety, fire safety, and statutory compliance for commercial/hospitality properties.
• Vendor and contractor management experience.
• Budgeting and cost-control skills for building maintenance and operations.
• Excellent problem-solving, communication, and customer service skills.
• Proficiency in building management systems, MS Office, or property management software.

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You are responsible for overseeing and managing properties undertakes by the company with a total minimum number of 80 units. This role involves a variety of tasks to ensure that the properties are well-maintained, guests have a positive experience, and the properties remain profitable. Below is the outline of your scope of works:
1. Property Management

• Maintenance and Repairs: Coordinating regular maintenance and addressing any repair needs promptly to keep the property in top condition.
• Cleaning: Scheduling and overseeing cleaning services between guest stays to ensure the property is always guest ready.
• Inventory Management: Ensuring the property is stocked with necessary supplies such as toiletries, kitchen essentials, and other amenities.

2. Guest Relations

• Communication: Managing all communications with guests, including responding to inquiries, providing check-in instructions, and addressing any issues during their stay.
• Check-In/Check-Out: Facilitating smooth check-ins and check-outs, sometimes involving key exchanges or digital lock setups.
• Hospitality Services: Enhancing guest experience by offering personalized services such as local recommendations or arranging additional services like airport transfers.

3. Marketing, Guest Satisfaction and Reviews

• Market Strategy, Engage Additional Service Providers & Encourage Return Guest: Utilizing various marketing channels and promotions to increase property visibility and booking rates.
• Listing Creation and Optimization: Writing and updating property descriptions, taking professional photos, and setting competitive pricing strategies.
• Review Management: Monitoring and responding to guest reviews to maintain a high rating and positive reputation.

4. Financial Management, Technology and Systems Management

• Financial Reporting & Payment Processing: Keeping detailed records of income and expenses, preparing financial reports, and ensuring profitability. Handling guest payments, security deposits, and refunds.
• Reservation Systems & Automation Tools: Using property management software to manage bookings, availability, and guest communications. Implementing tools for automating tasks such as messaging, pricing adjustments, and review requests.

5. Compliance and Regulations

• Permits, Licenses and Legal Requirements: Obtaining and maintaining necessary permits and licenses for operating a short-term rental. Ensuring the property complies with local laws and regulations, including zoning laws, health and safety standards, and tax obligations.

6. Human Resource and Standard Operating Procedures

• Staff Arrangement, Hiring and Training: Ensure there are sufficient building employees and labours with the necessary skill, knowledge and ability to run the building accommodation as per required by the company..

7. Crisis Management

• Emergency Handling & Conflict Resolution: Being prepared to handle emergencies such as property damage, guest disputes, or urgent maintenance issues. Managing any conflicts or complaints from guests or neighbours effectively and professionally.

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• Parental Allowance
• Bonus & Allowance
• Unlimited Office Pantry Supply
• Medical Claim
• Car Subsidy

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• Medical and Hospitalisation Leave
• EPF / SOCSO / PCB
• Training Provided
• Staff Discount

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Building Management Team Leadership Customer Service Hospitality Management Budgeting

Skills Required