Job Description

Role Responsibilities

As a Assistant Manager, Trade Operations, you will be responsible for supporting the efficient execution of Trade Finance operations within the bank. You will play a vital role in the Trade Operations team & be responsible for the processes of delivering Trade Finance services for Standard Chartered Banks clients with a focus on client experience as well as management of risk and full compliance of rules, regulations, procedures, practices, and policies that are applicable to the process.

Responsibilities

Strategy*

\xc2\xb7 Demonstrate awareness and understanding on the Groups business strategy and model as it relates to Trade Finance Operations

\xc2\xb7 Align with Groups trade finance strategic goals and objectives

Business*

\xc2\xb7 Understand the Trade Business, Products and the Clients for the markets that are being processed

\xc2\xb7 Adhere to service levels and efficiency/accuracy standards to deliver against our key performance indicators

\xc2\xb7 Provide subject matter expertise and support to internal stakeholders

\xc2\xb7 Collaborate with cross-functional teams to deliver Trade Finance Operations objectives

\xc2\xb7 Identify areas for improvement and contribute to actionable recommendations

Processes*

\xc2\xb7 Execute processing of Trade Finance processes, ensuring adherence to operating instructions, and full compliance of internal policies as well as regulatory requirements.

\xc2\xb7 Maintain process documentation, including workflow diagrams, department operating instructions and process manuals.

\xc2\xb7 Identify opportunities for process optimization and automation to enhance operational efficiency and reduce risk.

\xc2\xb7 Collaborate with internal teams to implement process improvements and drive operational excellence.

\xc2\xb7 Maintain high productivity and completion of tasks within assigned cycle times with high accuracy in execution of transactions.

People & Talent*

\xc2\xb7 Foster a collaborative and inclusive work environment that promotes teamwork, knowledge sharing and professional growth

\xc2\xb7 Self-learning and initiative in leveraging available training to learn new products outside of initial product assignment to further grow and develop expertise and capabilities

\xc2\xb7 Lead by example and demonstrate behaviour consistent with the banks culture and values

\xc2\xb7 Support development and training of new team members to ensure a high overall level of expertise and competency

\xc2\xb7 Provide guidance, mentorship, and coaching to new team members to enhance their performance and career development

Risk Management*

\xc2\xb7 Act as the first line of defence in risk management and identification of risk in course of daily operations.

\xc2\xb7 Comply with procedures and operating instructions as well as internal guidelines and policies which are designed to mitigate risk.

\xc2\xb7 Ensure error free processing complying with documented procedures and operating instructions.

\xc2\xb7 Identify, highlight and escalate concerns appropriately to allow risk to be adequately managed.

\xc2\xb7 Contribute to and support process improvements for operational risk management.

\xc2\xb7 Implement and maintain effective control mechanisms to monitor and manage operational risks.

Governance*

• Comply with Group Policies and Procedures.
• Comply with Local policies and procedures that may be applicable

Regulatory & Business Conduct*

\xc2\xb7 Display exemplary conduct and live by the .

\xc2\xb7 Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.

\xc2\xb7 Lead the [GBS Trade Operations team to achieve the outcomes set out in the Banks Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.] *

\xc2\xb7 Effectively and collaboratively identify, escalate, mitigate, and resolve risk, conduct and compliance matters.

Key stakeholders*

• Operations in various Spoke Countries that outsource processing to GBS
• Trade Sales & Business in various Spoke countries
• Internal governance teams

Other Responsibilities*

Embed Here for good and Groups brand and values. Perform other responsibilities as may be assigned from time to time by the supervisory Chain;

Qualifications*

\xc2\xb7 Bachelors Degree in finance, business administration, or a related field is recommended. A relevant professional certification (e.g., Certified Documentary Credit Specialist) is a plus

\xc2\xb7 3-5 years prior experience in trade finance operations within a banking or financial institution

\xc2\xb7 Strong understanding of Trade Finance products, including letters of credit, guarantees and documentary collections.

\xc2\xb7 Knowledge of international trade rules and practices, including UCP600, ISP98, ISBP745 and URC522

\xc2\xb7 Familiarity with Trade finance systems and technologies

\xc2\xb7 Excellent analytical, problem solving, and decision-making skills

\xc2\xb7 Ability to work effectively in a fast-paced, deadline-driven environment

\xc2\xb7 Strong communication and interpersonal skills to collaborate with stakeholders at all levels

\xc2\xb7 Attention to detail and a high level of accuracy in executing trade finance operations

\xc2\xb7 Good command of English language is a must. Command of additional languages is a plus

Our Ideal Candidate

• Operations - Back Office

Banking Products (Trade Finance)
Anti-Money Laundering Policies and Procedures
Service Excellence
On-Line Transaction Processing tools
Process Improvement

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we\'ve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can\'t wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you\'ll see how we value difference and advocate inclusion. Together we:

Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do

Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well

Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations

Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with with minimum global standards for annual and public holiday, which is combined to 30 days minimum

Flexible working options based around home and office locations, with flexible working patterns

Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits

A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning

Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you\'ve applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

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