Job Description

At AIA we\'ve started an exciting movement to create a healthier, more sustainable future for everyone. If you believe in developing a better tomorrow, read on. About the Role The overarching objective of the Technical Writer is to assist the wider team for the Creation, Updating and Management of the technical documentation to AIA\'s Group shared Public Cloud services. The role will ensure all cloud related documentation is consistently available to all team members within the Cloud Centre of Excellence (CCoE) as well as to other internal stakeholders within AIA and external partners where required. The role will work closely with the other supporting external services, such as managed service providers and other consulting agencies on a project basis. The role will act as the owner for all documents created and maintained within the CCoE and its partners as well as the document management system used. Responsibilities include, but are not limited to, the following: Identify gaps in the CCoE and other Group Infrstructure team\'s enterprise document management (EDM) systems and processes Define the EDM system and processes for CCoE going forward including how long documents should be retained, where they should be stored, how they should be organized, how changes can be traced Work closely with the technical members of the CCoE to create and/or update documentation in a consistent manner Liaise with the other Group Office and Business Unit teams for the consistent filing of operations manuals while ensuring they meet the required guidelines for content in line with the agreed EDM Improve operational efficiency via ease of search and availability of documentation Provide continuous improvement for document management Own the templates and govern the adherence to those templates where required Experience: 5+ years relevant experience in Technical Writing and/or Document Management Excellent understanding and proven experience in using and managing collaboration spaces (Confluence, Microsoft Teams / SharePoint) Working experience within an IT based team or organization Understanding of technology concepts, including Cloud based Experience within regulated industry and regional or multinational scope organization Experience within a decentralized organization, preferably within the Group unit Sound understanding of IT operating model design and best practices Special skills: Ability to demonstrate independent leadership, judgment, and decision making Ability to adjust to multiple and changing priorities, remaining flexible and open Ability to create and maintain cooperative working relationships with internal and external stakeholders of peer levels Analytical and communication skills to understand business context and enquire, counsel, and present solutions in an understandable and simple manner Be a self-starter and possess the confidence and skills to operate well within a team of highly skilled peers.

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