Job Description

Are you ready to shape a better tomorrow?

AIA Digital+ is a Technology, Digital and Analytics innovation hub dedicated to powering AIA to be more efficient, connected and innovative as it fulfils its Purpose to help millions of people across Asia-Pacific live Healthier, Longer, Better Lives.

If you are hungry and driven to play an active role in shaping a better tomorrow, we want to hear from you. Because the work we do at AIA Digital+ makes a difference in the lives of millions of people, every day. We will equip you with the critical skills, tools and technology, and endless opportunities to learn, contribute and thrive in a dynamic and exciting environment.

If you want to shape a brighter future at AIA Digital+, please read on.

About the Role The objective of the CMDB Manager is to support creation and management of the Group-wide IT CMDB and managing AIA\xe2\x80\x99s IT CMDB processes and accuracy while mapping usage and reporting to AIA\xe2\x80\x99s IT Assets.

Roles and Responsibilities:

Responsibilities include, but are not limited to, the following:

• Managing the day-to-day activities of the process, including establishing priorities and work assignments
• Tracking compliance to policies and procedures and resolving or escalating any compliance issues
• Facilitating CM audits
• Reviewing critical incident outage resolution results and responses and dispositions of failed changes due to issues related to the configuration management system (CMS)
• Facilitating communication and engaging business and IT management to encourage CM efforts and value propositions
• Engaging with strategic projects to ensure configuration management can deliver the required CMS functionality within project timeframes
• Reviewing and approving all changes to the CMS infrastructure where applicable
• Reviewing and approving significant IT infrastructure changes to ensure impacts to configuration management data are properly addressed
• Mentoring the organization of CM services, concepts, policies, and procedures
• Chairing the configuration control board (CCB) and enacting changes as directed
• Providing and approving all requirements, use cases, user stories, etc. to support new or improving CMS functionality
• Reviewing and approving all requests for the administrator log on credentials and access rights to the CMS infrastructure
• Reviewing and publishing configuration management reporting
• Manage the process strategy and plan in collaboration with the Operational CMDB and Asset Managers
• Identify, recognize and analyze potential CMDB/Asset management process issues from current and historical data.
• Develop a road map to mature the CMDB/Asset management processes.
• Research and propose process, policy, or technology recommendations to align with road map maturity model and strategy
• Prepare for and participate in control reviews and internal/external audit engagements
• Utilize ServiceNow to support all process management, reporting, and governance activities
• Prepare management reports for insight into process performance, adherence to policy and process, and CMDB/Asset management effectiveness
• Performs other duties as assigned
• Apply data health skills across the platform
• Work with the closely with Group CISO to ensure security and regulatory compliance for all deployed services and solutions to ensure AIA is fully protected and technology is properly controlled.
• Building the process, execution and managing the process end to end. Liaising with all stakeholders internal and external group wide

Minimum Job Requirements:

Experience:

• Strong background on the ServiceNow Platform and capabilities
• Knowledgeable of industry practices and trends for CMDB and configuration management
• Knowledgeable of cloud infrastructure environments
• Proficient in data model design for CMDB, including the creation of relationships, data flows and conceptual and logical data models, data dictionaries
• Proficient in Service-Now auto-discovery and knowledgeable of the platform\xe2\x80\x99s capabilities to interface with other complementary tools

Special skills:

• Ability to demonstrate independent leadership, judgment, and decision making.
• Ability to adjust to multiple and changing priorities, remaining flexible, open, and collaborative.
• Ability to create and maintain cooperative working relationships with internal and external stakeholders at all levels.
• Excellent analytical and communication skills to understand business context; and enquire, counsel, and present solutions in an understandable and simple manner.
• Be a self-starter and possess the confidence and skills to operate with and enjoy a high degree of autonomy.

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Build a career with us as we help our customers and the community live healthier, longer, better lives.

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